Jr SEC Operator

Primary Role

Maintain application and application interfaces inventory.

Integrate new capabilities into project product and program management

Collaborate with other technological domains and business functions to develop innovative business solutions

Translate AWs business strategy and goals into successful projects

Documents problems and resolutions.

Responsible for providing front line support via call chat or email to all American Water Employees and contractors.

Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed.

Escalate malfunctions to level II or level III support when necessary documents problems and resolutions.

Understand the relationship between applications application architecture and Business processes.

Threat Monitoring and Detection : Continuous monitoring of the American Water cyber defense systems for anomalous activities.

Incident Response : Executing standardized procedures for containment eradication coordination and recovery from cyber incidents.

Incident Management : Coordinating the response to physical security breaches emergencies environmental emergencies or unauthorized access incidents via defined processes and technology.

Security Analysts : Monitor surveillance systems control access points and respond to alarms per procedure.

Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

Develop and / or promote solutions which support the business requirements and business strategies and which align with enterprise and departmental goals

Ensure that uniform enterprise-wide application design standards are maintained

Support leadership in managing customer expectations for project implementation.

Understand the relationship between applications application architectures and Business processes.

Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Provides 24x7 remote support in Operations Center.

Handle incoming calls chats and emails from customers.

Create tickets in ITSM system and work with customer until completion escalating when necessary providing basic IT functions (account issue troubleshooting software installs access requests and troubleshooting hardware).

Maintains knowledge database.

Escalates deficiencies in technical processes and informs Level II Support.

Monitor IT systems (SAP Network infrastructure).

Create badges and monitor badge system.

Monitor security systems.

Handle customer threat assessments.

Escalations of emergency medical situations

Education

Associates degree in security field or similar technology field is preferred.

Knowledge and skills

Excellent verbal written and presentation skills

Good Collaboration prioritization and team working skills

Ability to work in a fast-paced dynamic environment with virtual teams

Ability to work independently and take initiative to find / develop solutions for business requirements.

Fast learner with attention to detail

Should be receptive to constructive criticism when necessary

Understanding of Windows Operating Systems (desktop server) as well as various mobile operating systems (iOS and Android).

In-depth user knowledge of Microsoft Office products including Outlook.

Strong client relations / customer service skills required.

Ability to work on a team and contribute to the teams achievement of objectives and goals.

Threat Monitoring and Detection : Continuous monitoring of the American Water cyber defense systems for anomalous activities.

Ability to work on a team and contribute to the teams achievement of objectives and goals.

Experience

2 years experience working in Security fields required.

Key Skills

Forklift,Calipers,Basic Math,Heavy Equipment Operation,Math,Packaging,Mechanical Knowledge,Paving,Fireworks,Clamp Truck,Excavator,Manufacturing

Employment Type : Full Time

Experience : years

Vacancy : 1