Account Liaison Manager - FT (8 : 00am-4 : 30pm) Corporate

Atlantic Health is seeking a Full-Time Account Liaison Manager at our Corporate Office (Morristown). Required hours are 8 : 00AM - 4 : 30PM, Monday thru Friday. Starting rate : $33.00 / hr.

ESSENTIAL FUNCTIONS :

Oversee and guide operational strategies for assigned care centers across AHP, which includes all MSO services such as billing & collections, finance, ISS, and Epic initiatives.

Guide care centers in their overall operational processes

Responsible to be the main account manager between AHSIC, AHS / MSO departments and the care centers

Ensure compliance with all appropriate regulatory agencies, corporate compliance, system protocols and office procedures and communicating policy changes to appropriate staff

Work closely with AHSIC and AHS to assist the Individual Practice Managers / Supervisors of each care center to ensure adherence to established policies and procedures and standardize a continuous process improvement

Mediate or assist in the mediation of conflicts, differences and misunderstandings between and amongst staff and physicians where needed

Work closely with physicians to enhance practice operations, maximize reimbursement, collections and contain costs

Ongoing support for the practice with software applications : Epic, Zotec, etc

Meet regularly with each office to review ongoing processes, benchmarks, goals, and new policies of AHP.

Attend all applicable meetings, this includes but is not limited to Implementation Support, Go Live readiness, Care Center Operational / Financial Meetings.

Maintain and manage relationships with key AHS departments to garner appropriate resources and support for the care centers

Provide input for the development of care center financial goals.

Recruitment, Due Diligence, Onboarding / Implementation

Assist Executive Director in Recruitment efforts for new clients, this may consist of site visits, review of due diligence documents, etc

Ensure office staff members are trained and versed on all applicable information systems associated with the practices and assist with all transitions to EHR’s, as applicable

Maintain communication with the billing company to ensure timeliness of data transfer and reasonable closing

Participate in professional development activities to keep current with trends and practices in healthcare administration and provide training to staff as necessary

Facilitate communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members including regular staff meetings / physician meetings with office Supervisors / Coordinators to discuss operational, financial and strategic initiatives

Support new practices with on-boarding and implementation support

Monitor progress toward achievement of yearly operational and financial goals

Work with all internal credentialing departments for smooth and accurate record keeping of all required documents and contractual relationships

Communicates regularly with individual care center physicians and Office Managers regarding operational performance issues specific to each practice

Attends, participates, and upon request facilitates Office Manager meetings and weekly conference calls. Assists in creating agendas for both and sending out reminders

Upon request, will attend AHP Committee meetings, Board Meetings, Shareholder Meetings, events, dinners etc.

Undertake special projects / assignments and AHP / physician initiatives as directed

QUALIFICATIONS / REQUIREMENTS :

Bachelor’s degree in accounting, finance or related field required.

Master's degree in accounting, finance or related field preferred

Must possess a valid / active NJ driver’s license.

To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.

Skills :

Skill in establishing and maintaining effective working relationships with physicians, employees, care centers, and the public.

Quickly learn, adapt and assist practices with Epic Software application

Strong analytical skills

Excellent organizational and customer service skills

Detail oriented

Proficient in Microsoft Word, Excel, Outlook and Power Point

Proven leadership and change management skills required

Effective verbal and written communication skills

Abilities :

Ability to process inquiries and respond with poise and efficiency.

Ability to recognize, evaluate, solve problems, and correct errors.

Ability to analyze satisfaction, financial and operational data and develop plans for improvement

Ability to conceptualize workflows, develop plans, and implement appropriate actions.

Ability to maintain confidentiality of sensitive information.

Ability to communicate clearly and establish / maintain effective working relationships with physicians, employees, care centers, and the public.

Knowledge :

Knowledge of business management and basic accounting principles to direct the business office

Knowledge of computer accounting programs, spreadsheets and applications.

Knowledge of laws and medical terminology relating to the management and operations of physician practices.

RELEVANT EXPERIENCE :

Knowledge of revenue cycle / medical billing and Epic platform a plus.

2 - 3 years of practice management / operations experience preferred.

4 years of experience in Accounting, Finance, or Customer Service, or relevant area preferred.

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include :

Morristown Medical Center, Morristown, NJ

Overlook Medical Center, Summit, NJ

Newton Medical Center, Newton, NJ

Chilton Medical Center, Pompton Plains, NJ

Hackettstown Medical Center, Hackettstown, NJ

Goryeb Children's Hospital, Morristown, NJ

CentraState Healthcare System, Freehold, NJ

Atlantic Home Care and Hospice

Atlantic Mobile Health

Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades :

100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

Best Places to Work in Healthcare - Modern Healthcare

150 Top Places to work in Healthcare - Becker's Healthcare

100 Accountable Care Organizations to Know - Becker's Hospital Review

Best Employers for Workers over 50 - AARP

Gold-Level "Well Workplace" : Wellness Council of America (WELCOA)

One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

One of the 20 Best Workplaces in Health Care : Great Place to Work® and FORTUNE® magazine

Official Health Care Partner of the New York Jets

NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted :

Team Member Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

Life & AD&D Insurance.

Short-Term and Long-Term Disability (with options to supplement)

403(b) Retirement Plan : Employer match, additional non-elective contribution

PTO & Paid Sick Leave

Tuition Assistance, Advancement & Academic Advising

Parental, Adoption, Surrogacy Leave

Backup and On-Site Childcare

Well-Being Rewards

Employee Assistance Program (EAP)

Fertility Benefits, Healthy Pregnancy Program

Flexible Spending & Commuter Accounts

Pet, Home & Auto, Identity Theft and Legal Insurance

Note : In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.