Associate Director, CRM Solution Architect - AI Enablement

Associate Director, CRM Solution Architect - AI Enablement

Join to apply for the Associate Director, CRM Solution Architect – AI Enablement role at Bristol Myers Squibb .

Working with Us

Challenging. Meaningful. Life‑changing. Those aren’t words that are usually associated with a job, but working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients and the careers of those who do it. You’ll grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible.

Position Summary

The CRM Solution Architect – AI Enablement is a senior technology leader responsible for designing, delivering, and evolving AI‑driven CRM and commercial architectures that transform field engagement and customer experience. This role leads the integration of artificial intelligence, machine learning, and advanced analytics into the Veeva Vault CRM / Vault Suite ecosystem to enable smarter customer interactions, real‑time insights, and data‑driven decision‑making for commercial and field teams. Working across business and IT, the architect ensures that AI capabilities enhance every aspect of the commercial technology landscape – from omnichannel orchestration and call planning to customer personalization and sales effectiveness.

Key Accountabilities

AI‑Enabled CRM Architecture & Design

• Leads the definition and evolution of the AI‑enabled CRM architecture, integrating Veeva Vault CRM / Vault Suite with advanced data, analytics, and AI services to transform the field experience.
• Designs solutions that leverage AI for next‑best‑action recommendations, call planning optimization, sentiment and engagement analysis, and predictive insights.
• Embeds AI and automation into CRM workflows to simplify tasks, reduce administrative burden, and allow field teams to focus on high‑value customer interactions.
• Works with data science teams to operationalize AI / ML models within CRM, ensuring models deliver actionable insights to sales, medical, and marketing users.
• Defines and implements integration patterns that connect CRM with analytics platforms, data warehouses, and customer data hubs to deliver seamless, real‑time insights.
• Establishes architectural blueprints and governance frameworks that ensure scalable, secure, and compliant deployment of AI‑enabled CRM solutions across markets.

Enhancing Field Experience & Customer Impact

Strategy, Governance & Innovation

Stakeholder Engagement & Collaboration

Qualifications & Experience

Preferred Experience

Compensation Overview

Princeton – NJ – US : $169,150 – $204,970. The starting compensation range for this role is listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.

Benefits

Medical, pharmacy, dental, and vision care. Well‑being support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well‑being resources and a 401(k). Financial protection benefits such as short‑ and long‑term disability, life insurance, supplemental health insurance, business travel protection, and survivor support. Work‑life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility / infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life‑Changing Careers

With a single vision as inspiring as Transforming patients’ lives through science™, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.

On‑Site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role. Site‑essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive company culture. For field‑based and remote‑by‑design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Responsibilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations / adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation / adjustment prior to accepting a job offer. If you require reasonable accommodations / adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com / eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well‑being and the well‑being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid‑19 and keep up to date with Covid‑19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information : https : / / careers.bms.com / california-residents / . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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