Job Description
Job Description
Description :
A / V Support & Commissioning Technician
Travel : Moderate | Mix of Remote and Onsite Support & Integration
Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines technical support expertise with hands-on commissioning for advanced audio-visual solutions.
As an A / V Support & Commissioning Technician , you’ll provide remote and onsite support for established A / V systems, ensuring they run flawlessly. You’ll also play a key role in commissioning new installations , verifying system performance, and training customers for long-term success.
What You’ll Do
- Deliver expert support for installed A / V systems via phone, remote access, and onsite visits.
- Commission new systems : Verify installations, configure hardware / software, and ensure everything works as designed.
- Train customers on system operation and best practices.
- Troubleshoot and resolve escalated technical issues across diverse environments—from single-room setups to multi-room and campus-wide systems.
- Collaborate with project managers for smooth handovers and customer satisfaction.
What You Bring
Strong experience with Crestron programming , Biamp / QSC DSP setup, and commissioning.Knowledge of AV over IP , HDBaseT, Dante, AVB, and other industry-standard protocols.Familiarity with conferencing systems (voice and video), council chambers, and multi-room installations.Expertise in wired and wireless microphone technologies.A working understanding of computer networks.Excellent communication skills and a passion for customer support .Why You’ll Love This Role
A mix of remote troubleshooting and onsite commissioning.Work with cutting-edge A / V technologies and major vendor endpoints.Opportunities for growth in a dynamic, customer-focused environment.Moderate travelReady to combine your technical skills with customer success? Apply now and join a team that values innovation and service excellence!
Requirements :
Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills.Possess an exceptionally professional, clean-cut, look and demeanor, as the face of the company to the customer.Infocomm certification; CTS minimum, CTS-D / I a plus.Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above.Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q-Sys level 1) certifications.Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints.Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da-Lite) devices.Experience with Visio, Stardraw, or other CAD packages.Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.).Very knowledgeable in Excel and other Microsoft products.Ability to work alone or with a team of diverse individuals.Able to work within a strict timeframe and hard deadlines.Able to travel 50-75% of the time (mostly in-state, or Oklahoma).Able to pass a background check at the local, state, and national levels