Clinical Assistant

A company is looking for a Clinical Assistant to manage incoming calls related to prior authorizations and customer service inquiries.

Key Responsibilities

Screen and direct incoming calls and requests to the appropriate departments

Investigate and resolve customer inquiries and claims, maintaining departmental goals

Document and enter data accurately into the appropriate systems according to departmental guidelines

Required Qualifications

High School Diploma or equivalent

1+ years of customer service experience required

Experience in non-clinical utilization management

Proficiency in Microsoft Office applications

Extensive knowledge of Utilization Management and Medical terminology