Customer Support Representative

First of all - Thank You!

This probably isn't the first job description you've read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we'd like you to consider adding us to that list.

About Leadr :

At Leadr, we're on a mission to rid the world of mediocre management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams.Today, too many companies leave managers to fend for themselves, resulting in a 60% failure rate within their first two years for first-time leaders. The rapid growth of AI is worsening this problem, as the purview of the modern manager expands. While many organizations respond to these challenges with internal training programs, these are frequently relegated to already overwhelmed HR leaders, who are taught to prioritize compliance and administration rather than genuinely improving team clarity, cohesion, and performance.

We see middle managers differently : they are the heartbeat of company culture and the driving force behind team results. At Leadr, we build AI-powered software tools that improve quality of life for those managers, while coaching them toward better leadership and outcomes - paired with hands-on training for these leaders to teach them the most critical skills overlooked by companies.

When you join Leadr, you're committing to help us tackle this important and rewarding challenge : transforming how people lead.

Your Role :

As a Customer Support Representative, you'll be responsible for providing world-class support experiences for our customers using Leadr. You'll work closely with the Manager of Customer Engagement and the rest of the Customer Support team. You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.

Responsibilities :

• You'll be responsible for providing world-class support experiences for our customers using Leadr by offering solutions to any ticket requests or customer inquiries.
• You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.
• Most of your day will be spent assisting customers via email / chat, but you may be occasionally asked to hop on a zoom to help a customer with more complex situations.

Qualifications :

Benefits of Joining Our Team :

Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest!