Customer Care Representative

The Customer Care Representative will coordinate agent onboarding, commissions, new business, suitability, post issue and claims. As a Customer Care Representative, you will be responsible for cross functional duties across all service areas, enabling an end-to-end completion of processes and creating an exceptional experience for Agents and clients. The role will require collaboration among team members in a small team environment, where every individual will be critical to the team's overall success.

Description

Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly.

Participate in design, testing, and evolution of our technology.

Process transactions in a timely manner, ensuring operational excellence.

Use sound judgement in decision-making, resulting in positive customer experience and mitigating risk to clients.

Exercise compliance-centric awareness to safely do right by our customers

Adhere to productivity and efficiency metrics and goals

• Skills

fixed annuity, annuity, variable annuity, suitability, call center

• Additional Skills & Qualifications

Ability to thrive in an environment of autonomy, ambiguity, and minimal bureaucracy

Sound judgment, financial acumen, high attention to detail

Innovative thinking, strong people skills, relationship building.

Excellent communication & presentation skills

Individual that takes initiative - has ability to work independently and handle ambiguity.

• Job Type & Location

This is a Contract to Hire position based out of Des Moines, IA.

• Pay and Benefits

The pay range for this position is $19.23 - $36.06 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Des Moines,IA.

• Application Deadline

This position is anticipated to close on Dec 16, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.