Inbound / Outbound Queue Associate - Fully Remote

Inbound / Outbound Queue Associate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This position is for an Inbound / Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department.

The job is part of a fast-paced environment in which high-level customer service is a must. Promotes / supports quality effectiveness of healthcare services.

Required Qualifications

1+ years of call center experience. 1+ years of medical / healthcare experience. 1+ years of data entry experience.

Preferred Qualifications

At least 2-4 years' experience as a medical assistant, office assistant or other medical role experience is preferred. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. Computer literacy to navigate through internal / external computer systems. Ability to effectively participate in multi-disciplinary team including internal and external participants. Familiarity with basic medical terminology. Effective communication, telephonic, and organization skills. High professionalism to interact with clients, internal departments, and vendors.

Education

High School diploma or G.E.D.

Anticipated Weekly Hours : 40 Time Type : Full time

Pay Range : The typical pay range for this role is : $17.00 - $34.15. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include : affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.