Customer Support Agent
- Full-time
- Quick Apply
Customer Support Agent (Malta Office)
Traffic Label
Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey.
About the role
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
What you’ll do
- Respond to customer queries via phone, email, and live chat
- Handle large call volumes efficiently while maintaining quality communication
- Troubleshoot account or platform issues and guide users through solutions
- Escalate complex cases to relevant departments when needed
- Ensure a consistently high level of service and professionalism
What we’re looking for
Why join us
Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.
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