Programmer Analyst 6 Sr. Genesys Developer

Programmer Analyst 6 - Sr. Genesys Developer

Technical Skills Required for Genesys intelligent Workload Distribution (iWD) :

Genesys Architecture

Deep understanding of Genesys system architecture On-Prem

Design of scalable high-availability and secure Genesys environments

Expertise in component interactions : Interaction Server URS Stat Server ConfigServer Message Server etc.

Experience in environment sizing network design and failover strategies

Genesys Framework Management

Administration of core Genesys components : Config Server Stat ServerMessage Server T-Server

Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension

Managing applications agents tenants and system-level objects

Genesys Intelligent Workload Distribution (IWD)

Configuration of IWD positions workbins and workload types

End-to-end routing design for IWD Work Email File Server Capture and API-based interactions

SLA-based prioritization segmentation and distribution logic

IWD Rules Engine

Design and implementation of routing rules using the IWD Rules Engine

Dynamic rules for prioritization eligibility assignment and escalation

Experience with policy management and version control of rules Routing & Workflow Design

Development of routing strategies using Genesys Composer or Architect

Multi-channel workflow design (email File Capture and work items)

Experience with skills-based routing business rules and conditional flows

File Server Capture Interface

Configuration of file monitoring for ingestion of documents into work queues

Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

Integration of mailboxes via Microsoft Graph API for email ingestion

Experience with OAuth2 authentication email parsing and conversion to work items

Routing logic for inbound email based on headers subject or content rules

Genesys Pulse (Real-Time Reporting)

Configuration and customization of Pulse dashboards and real-time KPIs

Monitoring queue agent and system-level metrics

Stat Server configuration and tuning for real-time performance

Genesys InfoMart & SAP BusinessObjects (BO)

Design of historical reports using Genesys InfoMart data structures

Report creation scheduling and analysis using SAP BO

Data analysis for performance SLA adherence and capacity planning

Oracle Database

Strong understanding of Oracle DB Tables and schema design

Writing complex SQL queries for reporting data extraction and troubleshooting

Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

Experience using Genesys logs Pulse ICON and historical data for root cause analysis

System health monitoring alerting and performance tuning

Skills

3-5 years for the overall Genesys administration / IWD support experience

Java - Used for building / maintaining routing strategies APIs and integration components in Genesys environment 3-5 years

JavaScript - Used in web services APIs and Genesys Workspace customizations 3-5 years

Oracle Database - Writing SQL queries stored procedures and analyzing configuration / reporting data from Genesys DBs 3-5 years

About MY HR :

MY HR is an award-winning woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity we strive to help businesses of all sizes achieve their human resources goals.

Follow us for more info :

MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation Project and SOW staffing Permanent Placement Recruitment Process Outsourcing (RPO) Payroll Services and full range HR Services including compliance training and workforce development. With our personal touch we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions. Check out our website :

Key Skills

Mainframe Development,Cobol,SQL,.NET,ASP.NET,Microsoft SQL Server,ssrs,C#,Visual Studio,Visual Basic,Db2,Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1