Member Service Representative

A company is looking for a Member Service Representative to join their remote call center team.

Key Responsibilities

Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders

Assist with various inquiries, concerns, and complaints in a professional manner

Educate members on plan procedures, benefits, and services while maintaining a calm demeanor

Required Qualifications

Minimum of one year of experience in healthcare or health plan settings

Minimum of one year of customer service and / or call center experience

High school diploma or equivalent

Proficiency with Windows platforms and MS Office Suite (Word, Excel)

Ability to maintain positive relationships with coworkers and clients while working remotely