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Retail Associate

Retail Associate

Ursus, Inc.Louisville, KY, US
30+ days ago
Job type
  • Full-time
Job description

JOB TITLE : Retail Associate

LOCATION : Louisville, KY

DURATION : 13 months

PAY RANGE : $18-$19 / hr

Job Overview

The Retail Store Operations Team Member is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

Duties

  • Provide a friendly atmosphere at all times by greeting each guest as they walk in the door and continuing a positive interaction until they leave
  • POS proficiency to ensure speed of service and accurate transactions that meet company standards
  • Ensure cash handling procedures are done to standards
  • Being aware and infusing a hospitable interaction with guests at all times
  • Communicating issues and morale concerns to leadership team
  • Taking initiative to support store operations including operating machines, prep, and cash register
  • Able to lift 25lbs, stand for long periods of time, and repeated motion
  • Knowing all inventory products
  • Ensure that you clean as you go and follow all sanitation procedures
  • Integrity in following all safety / store policies and procedures
  • Adhering to all Time and Attendance policies

Required Competencies

Customer Focus : The ability to proactively strive to address customer concerns and needs.

  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Gets first-hand customer information and uses it for improvements in products and services
  • Acts with customers in mind
  • Establishes and maintains effective relationships with internal and external customers and gains their trust and respect

    • Money Handling : The process of receiving and giving money in a business at the point of sale or in basic cash accounting.

  • Able to operate cash registers and adding machines
  • Able to accept checks, cash, and other forms of payment from customers
  • Able to count the cash in drawer at the start and end of shift
  • Understands the importance of managing accounting procedures
  • Able to perform reconciliation procedures
  • Able to count and balance cash drawer with accuracy
  • Able to prepare periodical sales reports
  • Able to handle customers while providing high standards of efficiency, accuracy, and consistency
  • Able to perform basic to advanced mathematical calculations

    • Problem Solving : The ability to cognitively process a difficult question / process / idea to find a solution.

  • Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Probes all fruitful sources for answers
  • Can see hidden problems
  • Is excellent at honest analysis
  • Looks beyond the obvious and doesn't stop at the first answer

    • Process Improvement : The method of analyzing and improving upon existing processes to move toward optimization or to meet a new standard.

  • Understands how to assess and identify inefficiencies within a process or workflow, offering an improvement based on one of the below categories :

    • o Improving flow :

    Right sizing - targets the capacity of each step and brings them into balance. It aims to eliminate the scenario where the different steps in the process all have different capacity resulting in some being overloaded while others have relatively little to do

    De-bottlenecking - This is sometimes called the 'rate determining step' because the bottleneck forces other steps to go at the same rate. Identifying and removing the bottleneck will often lead to more efficient operation of the entire process

    Lean - Focus on improving the flow of work and these are usually implemented as a lean system with other interrelated techniques to improve efficiency across a whole business.

    Managing internal performance :

    Using tools and techniques from Lean and the Competitive Systems and Practices and Sustainable Operations qualifications to identify improvements

    Identifying the skills needed to support new processes - and providing skills development programs

    Optimizing equipment performance - The process of optimization involves analyzing the process and working out where the inefficiencies are and how to reduce them

    Improving customer value - Value stream mapping shows process steps, which add value, as perceived by the customer and those that do not. You can then target how to eliminate the non-value adding steps which are technically waste (muda) because they are not wanted by the customer

    Re-tooling and re-engineering - These apply technical solutions to make process improvements

    Energy recovery systems (Applicable for equipment efficiency) :

    If the business processes demand high levels of energy or heat you might want to investigate cogeneration

    On a smaller scale you might identify equipment that emits heat as a result of the inefficient use of fuel or other energy

    Engaging workforce capabilities - As the people on the front end develop their understanding of the process, they are better able to recognize signs of sub-optimal performance and either do something about it or make recommendations as to what changes might be useful.

  • Understands that a process improvement is designed to streamline the way an individual and / or team work to alleviate :

    • o Poor customer service

    o Duplication of work

    o Cost increase

    o Resources wasted

    o Bottlenecks

    o Missed deadlines

    Punctuality : The ability to fulfill an obligation before or at the expected, predesignated time.

  • Gives themselves buffer time to complete a task
  • Has realistic expectations
  • Is organized

    • Reading and Writing for Comprehension - Using writing in conjunction with reading to strengthen comprehension.

  • Understand what has been read; gather information from a text
  • Understands the different writing strategies-About / Point, Cubing, Four Square Graphic Organizer, and Read, Respond, Revisit, and Discuss
  • Demonstrate an understanding of material read by forming opinions and sharing personal experiences
  • Able to apply the strategies of self-questioning, retelling, writing, summarizing, predicting and verifying, story mapping, role play and responsiveness
  • Capable of reinforcing reading comprehension by helping individuals strengthen their skills at summarizing, thinking in-depth from multiple perspectives, activating and organizing numerous thoughts, and creating interest through meaningful social interactions

    • Relationship Management : A strategy in which a continuous level of engagement is maintained between a business unit and its audience.

  • Able to identify the communication needs of each stakeholder group in conjunction with business owners and subject matter experts
  • Capable of translating communications / stakeholder engagement strategies into specific tasks
  • Understands how to facilitate open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. (For example, may oversee the organization's promotional / selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives)
  • Capable of negotiating with stakeholders at senior levels, ensuring that organizational policy and strategies are adhered to
  • Able to provide informed feedback to assess and promote understanding

    • Time Management : The ability to organize and plan how to divide your time between specific activities.

  • Uses their time effectively and efficiently
  • Values time
  • Concentrates their efforts on the more important priorities
  • Gets more done in less time than others
  • Can attend to a broader range of activities

    • Understanding Business Unit Metrics - Basic Understanding : The awareness of the quantifiable measures that are used to track and assess the status of a specific business process.

  • Understands that quality trumps quantity when you consider employee productivity and the more-is-better approach is invalid
  • Understands that measuring quality of work is subjective
  • Understands the business' strategy and focus with the ability to identify what metrics are pertinent and what type best suits the work being conducted :

    • o Goal Metrics - For the purposes of strategic management, goal setting and performance management

    o Key Performance Indicator (KPI) - A metric that is critical to an organization

    o Qualitative Metrics - A class of metrics that are based on human judgement such as a rating

    o Quantitative Metrics - A class of metrics that are based on numbers

    o Actionable Metrics - A class of metrics that can be directly used to make decisions or optimize work

    o Informational Metrics - A class of metrics that are based around understanding

    o Vanity Metrics - A class of metrics that are designed to be impressive as opposed to useful

    Experience

  • 1+ years of customer service experience

    • Education

  • High School Diploma or General Education Degree (GED) preferred.

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    Retail Associate • Louisville, KY, US