Client Service Analyst

About the Role :

The Team : As a member of our Client Services team you will provide application and technical support for our global client base. The right candidate will be client focused have great communication and organization skills and be able to work independently to resolve client issues. Attention to detail strong follow-through and a curious problem-solving disposition are essential for success. This is a demanding fast paced environment which requires both holiday and weekend support on a rotational basis.

Impact : OSTTRA plays a critical role in supporting global financial markets connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture through portfolio optimization to clearing and settlement. OSTTRA is a KKR Portfolio Company. Our customers include banks hedge funds asset managers central banks regulators auditors fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies industry expertise and strong relationships with market participants.

Responsibilities :

Develop and maintain productive client regulatory relationships.

Assist with incident management for any OSTTRA-wide incident impacting our clients.

Case management using salesforce as our ticketing tool.

Primary liaison for aiding our clients through post-incident recovery.

Be available to attend onsite client meetings and client requested review sessions.

Work with various internal groups (Product / Project management Development Quality Assurance IT managed services compliance sales) in different regions to resolve client queries.

Provide support including solution design hands-on onboarding a product configuration to project teams that are bringing on new or existing customers to our applications.

Compensation / Benefits Information (This section is only applicable to US Candidates) :

OSTTRA states that the anticipated base salary range for this position is $60000-$70000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual discretionary incentive plan.

What Were Looking For :

Bachelors degree preferred.

Previous experience working with software systems and technology is preferable.

Advanced Excel skills is a plus.

Knowledge of financial markets and trade lifecycles a plus

Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.

Knowledge of basic SQL and transport protocol knowledge including MQ FTP Sftp FIX and TOF formatted in XML CSV FIX TRML and SWIFT

Resourceful committed and able to problem-solve with limited direction.

Strong awareness of client confidentiality and data protection risks

Excellent interpersonal written and verbal communication skills

Ability to work effectively in a very fast paced environment.

As a member of a close knit dynamic team team skills are essential in this role. Assisting others being able to be relied upon and in taking leadership where required.

Right to Work Requirements :

This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years : MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.

Learn more at .

Whats In It For You

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) BSMGMT203 - Entry Professional (EEO Job Group)

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 60000 - 70000