Desktop Support Technician (Lansing)

About Cogent Infotech

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title : Field Engineer

Location : 5930 Enterprise Drive, Lansing, MI 48911

Duration : 12 Months

Summary :

The Field Engineer / Computer Technician provides on-site break-fix support for laptops, desktops, and peripherals across the metro area. Responsibilities include performing hardware repairs, full-unit swaps, basic troubleshooting, and closing service tickets in real time. The role requires at least one year of hands-on repair experience, general PC hardware / software knowledge, reliable transportation, and the ability to meet any required background or clearance checks.

Responsibilities

• As a Field / Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the
• Call Management system using Company provide phone.

Key Qualifications

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If youre excited about this role but dont meet every requirement, we still encourage you to apply

Join Us

At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.