Temporary Operations Support Specialist Float (3-6 Months)

Bluestone Physician Services

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients' chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview

The Temporary Operations Support Specialist Float (OSSF) responsibilities include, but are not limited to, supporting processes and tasks across multiple departments as it relates to Health Information Management (HIM), Administrative support work (OA), and Intake / Enrollment of new patients. This role reports to the Sr. Manager of Clinical Operations and will be cross trained to effectively support the multiple departments as need warrants.

Schedule : Full-Time 40 hours / week. Weekdays, regular business hours. Anticipated duration of role 3-6 months.

Location : Hybrid (may be in office at our offices in downtown Stillwater, MN approximately 1 day per week, the remaining weekdays will be remote / work from home - flexible for fully remote if ideal candidate is outside a commutable distance)

Pay : $18.00 - $20.00 per hour. Salary will be commensurate with experience. Benefits : None as a temporary employee

Responsibilities

HIM-related tasks

• Complete internal and external requests for medical records
• Obtain new patient medical history
• Use internal patient portal to communicate with providers, family, and community members
• Uphold quality standards by following HIPAA guidelines.
• Retain work operations by documenting and communicating actions, irregularities, and continuing needs
• Enhance medical records and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

OA-related tasks

Patient scheduling for various Provider teams

Intake / Enrollment-related tasks

Qualifications

Education / Certification / Experience

Knowledge / Skills / Abilities