Customer Service Supervisor

A company is looking for a Customer Service Supervisor who will oversee contact center operations and employee performance.

Key Responsibilities

Monitor employee performance and provide feedback for career development

Manage daily workflow and staffing adjustments to meet service level requirements

Handle employee time off requests and investigate customer complaints

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

4+ years of related work experience with 2 years in a leadership role

Proficient in Microsoft Office Suite

Must be a U.S. Citizen and able to obtain a security clearance