General Manager, Airport Customer Experience

Location : Kansas City Intl Apt Cust Svc (MCI-CCSC)

Cities : Kansas City - MO

Requisition ID : 82544

This job will continue to be posted until at least 12 / 1 / 2025. If interested please apply prior to this date.

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

• Responsible for managing the operations optimizing the business leading the people and cultivatingrelationships with diverse audiences.
• This role is a part of our Field Stations team within our Customer Experience group

What youll do

Assesses and executes appropriate resources to optimize station performance

Monitors reviews and reports station performance

Establishes relationships through engagement collaboration and inclusiveness with internal and external stakeholders

Coordinates closely with local airport authorities and government agencies to ensure organizations priorities objectives and concerns are effectively represented

Manages scheduled off-scheduled and charter flight operations and meet performance goals

Acts as liaison between the Company and various organizations

Evaluates identifies and recommends process improvement changes for a dynamic operational environment

Oversees monitors and controlsbudget and manages overall financial administration

Leads motivates and develops employees to perform in a safe efficient productive professional manner and deliver superior customer service

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in related field or equivalent work experience preferred

5 years airline operations experience

Preferred Qualifications- Education & Prior Job Experience

3 years in supervisory or management capacity

Knowledge of managing an operating budget

Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable

Applicable valid drivers license as required by local authorities if applicable

What youll get

Feel free to take advantage of all that American Airlines has to offer :

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.

Cities : Kansas City - MO

Requisition ID : 82544

Required Experience :

Director

Key Skills

Daily management,airfield operations,Computer Operation,Management Experience,Quality Audits,Federal Aviation Regulations,Event Marketing,Project Management Software,Team Management,Economic Development,Supervising Experience,Aviation Experience

Employment Type : Full Time

Experience : years

Vacancy : 1