Desktop Support IV (Onsite)

Job Title : Desktop Support -IV (Hybrid)

Location : Madison WI

Duration : 12 Months

Job Description :

This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service USS support team. The Desktop Computer consultant will be responsible for routine first and second level technical troubleshooting including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

Has 10 or more years of experience in desktop support. Familiar with a variety of concepts practices and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Required Skills :

• Knowledge of computer software operating systems hardware and networking is required
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required
• Able to work in a team as well as independently
• Experience in providing professional and courteous customer service is required

Additional Skills :

Job Responsibilities :

Top Required Skills & At least 10 Years of Experience :

Nice to Have Skills :

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1