HVC - Housekeeping Dispatcher / Coordinator

Job Description

Job Description

Job Summary :

Provide full administrative support to Ganir Co. management. Ensure the smooth running of the region’s operations : answering calls, taking messages, handling correspondence, maintaining records, and arranging appointments, interfacing with various departments.

Essential Function and Job Responsibilities :

• Assign & track assignment of all services / cleans for all housekeepers & other team members
• Answer departmental multi-line phones
• Dispatches all guest requests to units
• Maintain room status & other efficient information in computer system
• Coordinates with other departments (e.g. front desk, engineering, executives) with any discrepancies in room status
• Distribute employee paychecks; organize bi-monthly paychecks alphabetically
• Responsible for coordinating housekeeping operations to ensure efficient operation
• Answering & documenting all calls into the housekeeping office & carrying out instructions related to those calls
• Following up on all calls within a predetermined time frame to ensure completion
• Updating hotel room cleanliness status, VIP, special guest requests
• Responsible for creating checklists & worksheets for housekeeping room attendants, supervisors, runners, housemen, SP
• Responsible for handling & recording all lost &- found items and channeling all valuables to Housekeeping Manager
• Maintaining all employee records within the housekeeping department
• Develop and maintain an efficient record system
• Manage databases and multiple files
• Ensure employee schedules are communicated to them in a timely manner
• Order Employee name tags, employee entrance cards and key watcher access codes
• Input employee schedules into ADP
• Enroll new hires into the time clock after NHP has been processed
• Conduct a bi-monthly active employee audit and forward all termination PAFs from management to Payroll before the last day of each month
• Forward Stop Work and Employment Verification forms to payroll for processing
• Forward incident reports / doctor’s reports and payroll deduction forms to appropriate recipient(s) after Operations Manager has reviewed it
• Answering employees’ questions as needed
• Report all employee issues and concerns to HR and Management for proper follow up
• Perform any other tasks / duties assigned by management
• Assists management in administrative duties e.g. filing, purchase order follow-up, faxing, & other clerical duties

Success Factors / Job Competencies :

Qualification Required :

Physical Demands and Work Environment :