Market ManagerClean Team • Lansing, MI, USA

Market Manager

Clean Team • Lansing, MI, USA

10 days ago

Job type

Full-time

Quick Apply

Job description

Market Manager - Job Summary & Description

Position Title : Market Manager

Department : Operations / Sales

Reports To : Chief Operating Officer

Location : NEOH, NWOH, CTFL, Indy, Michigan]

Job Summary :

The Market Manager is responsible for the overall performance and growth of a defined market within the janitorial franchise system. This role focuses on selling new customer accounts, supporting and coaching franchisees, and driving customer and franchisee retention. The Market Manager acts as the local face of the brand, ensuring operational excellence, strong client relationships, and successful franchise partner development.

Key Responsibilities :

Sales & Growth

Proactively identify and sell janitorial service accounts to new commercial customers
Manage the local sales pipeline and close deals aligned with revenue targets
Partner with corporate marketing and lead generation efforts to drive local awareness
Assist with onboarding new customer accounts and ensure smooth handoff to operations

Franchisee Support & Development

Build strong, supportive relationships with franchisees in the market

Coach franchisees on service quality, customer satisfaction, and business growth

Monitor performance metrics and conduct regular site visits

Ensure franchisees meet brand standards and contractual obligations

Customer Retention & Service Excellence

Conduct regular customer check-ins and quality inspections

Address service issues and resolve complaints quickly and professionally

Partner with franchisees to implement corrective actions and improve service levels

Analyze retention trends and implement strategies to reduce customer turnover

Operational Oversight

Support transitions of new customer accounts to ensure service readiness

Collaborate with corporate departments on compliance, invoicing, and reporting

Track and report on market-level KPIs and performance benchmarks

Qualifications :

3-5 years of experience in multi-unit operations, sales, or franchise management (janitorial or service industry preferred)

Strong sales skills with a proven track record of closing B2B service deals

Excellent relationship-building and communication skills

Experience working with small business owners or franchisees a plus

Ability to travel within the market regularly (local travel required)

Self-starter with strong time management and organizational skills

Success in this Role Looks Like :

Growing the number of active customer accounts in the market

High levels of customer satisfaction and retention

Empowered, successful franchisees delivering excellent service

Strong alignment with company values and goals

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Market Manager • Lansing, MI, USA

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