Chief Operating Officer (Weston)Dumpling Daughter • Weston, MA, US
Chief Operating Officer (Weston)
Dumpling Daughter • Weston, MA, US
4 hours ago
Job type
- Full-time
- Part-time
Job descriptionAchievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement > Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries 95% Production yield > Quality incident rate Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. Fulfillment accuracy 99% Inventory turnover 810x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY) Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. Product launch on-time rate 95% Forecast accuracy 85% Out-of-stock rate Gross margin improvement YoY Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue) Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughters culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. Team retention 90% Employee engagement 85% Leadership succession & internal promotion rate 20% Implement systems (ERP / MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. Audit / compliance success rate 100% Reduction in manual processes 20% YoY Waste reduction % of output ERP utilization rate 90% 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA / USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelors degree required; MBA or equivalent experience preferred. Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition.
Chief Operating Officer
📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid
Key Responsibilities & KPIs
1. Strategic & Operational Leadership
Responsibilities :
- Partner with the CEO to define and execute Dumpling Daughters 3-year growth plan and operational roadmap.
- Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs.
- Drive continuous improvement, speed, and cost efficiency across all areas of the business.
- Lead monthly operations reviews and OKR tracking.
KPIs :
85%
2. Supply Chain & Production Management
Responsibilities :
KPIs :
98%
3. Logistics, Fulfillment & Distribution
Responsibilities :
KPIs :
4. Commercial Operations & Launch Readiness
Responsibilities :
KPIs :
5. Financial & Performance Management
Responsibilities :
KPIs :
6. Team Leadership & Culture
Responsibilities :
KPIs :
7. Systems, Compliance & Continuous Improvement
Responsibilities :
KPIs :
Qualifications
Why Join Dumpling Daughter
How to Apply : Send your resume and a cover letter to careers@dumplingdaughter.com
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Chief Operating Officer • Weston, MA, US
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