Production Support Engineer

Akkodis is seeking a Production Support Engineer for a Contract job with a client in Plano, TX (Hybrid). You will be responsible for managing incident and problem resolution, supporting infrastructure maintenance, and handling deployment activities in production environments.

Rate Range : $55 / hour to $58 / hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Production Support Engineer job responsibilities include :

• Responding to application support requests from business, operations, and interfacing application teams during the on-call schedule.
• Managing incident resolution in production environments for assigned applications.
• Managing problem tracking and resolution in production environments for assigned applications.
• Supporting and performing changes of tasks by instructions from application teams in production environments.
• Scheduling and managing infrastructure maintenance activities for production environments.
• Monitoring jobs and responding to job alerts promptly.
• Supporting release and deployment activities as needed.
• Troubleshooting applications by reviewing application logs, data, and other relevant tools.
• Utilizing Remedy Incident Management, Problem Management, and Change Management modules.
• Communicating technical issues effectively to business-level stakeholders, both verbally and in writing.

Required Qualifications :

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ashlesha.shukla@ akkodisgroup.com.

Pay Details : $55.00 to $58.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.akkodis.com / en / us / candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :