Talent.com
Team Leader
Team LeaderH&R Block • Albuquerque, NM, US
Team Leader

Team Leader

H&R Block • Albuquerque, NM, US
25 days ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had :

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team :

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your expertise :

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Sponsored Job #40708

    Create a job alert for this search

    Team Leader • Albuquerque, NM, US

    Related jobs
    Leader In Training

    Leader In Training

    Buckle • Albuquerque, NM, US
    Full-time
    The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    Service & Engagement Team Leader

    Service & Engagement Team Leader

    New Mexico Staffing • Albuquerque, NM, US
    Full-time
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...Show more
    Last updated: 25 days ago • Promoted
    Aldi Shift Manager

    Aldi Shift Manager

    TradeJobsWorkforce • 87006 Bosque, NM, US
    Full-time
    We have an opening for a talented Aldi Shift Manager to oversee store operations, lead team members, and handle customer concerns. Work closely with your team to maintain high performance and effici...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Insomnia Cookies • Albuquerque, NM, US
    Part-time
    As a Shift Leader at our Albuquerque NM store located at 2132 Central Ave SE, Albuquerque NM 87106, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (...Show more
    Last updated: 30+ days ago • Promoted
    AP Team Lead

    AP Team Lead

    Walmart • Bernalillo, NM, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more
    Last updated: 18 days ago • Promoted
    Team Member

    Team Member

    Caring Transitions • Alb area, GA, US
    Full-time +1
    Quick Apply
    Caring Transitions of Albany & Leesburg helps seniors and non-seniors make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing and on...Show more
    Last updated: 30+ days ago
    Center Manager Physical Therapy-Los Lunas

    Center Manager Physical Therapy-Los Lunas

    Butler Recruitment Group LLC • Los Lunas, New Mexico, United States
    Full-time
    Quick Apply
    Responsible for the management of operations of therapy centers and treatment of a full patient case load.Ensures compliance with all policies and procedures. Responsible for center financial perfor...Show more
    Last updated: 30+ days ago
    Senior Systems Engineer / Team Lead

    Senior Systems Engineer / Team Lead

    TSymmetry • Albuquerque, NM, United States
    Full-time
    Senior Systems Engineer / Team Lead.Tsymmetry is an IT professional services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their miss...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    3rd Shift Team Member ($1.50 Stipend when working 10pm-5am with Weekend Availability)

    3rd Shift Team Member ($1.50 Stipend when working 10pm-5am with Weekend Availability)

    Circle K • Los Lunas, NM, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 23 days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Los Lunas, NM, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly Automotive • Belen, NM, US
    Full-time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show more
    Last updated: 30+ days ago • Promoted
    Lead

    Lead

    Little Caesars • Los Lunas, NM, US
    Full-time
    Job Posting : Little Caesars Lead – Supporting Store Operations.Little Caesars is a leader in the pizza industry, focused on delivering hot, fresh products and excellent customer service.As a Lead, ...Show more
    Last updated: 30+ days ago
    CNA - LTC

    CNA - LTC

    Genesis - West Region - Belen Meadows Center • Belen, NM, United States
    Full-time
    Genesis - West Region - Belen Meadows Center.All shown pay is an estimate based on pay package configuration, please apply now to learn more.Show more
    Last updated: 10 days ago • Promoted
    Team Lead, Petsense

    Team Lead, Petsense

    Tractor Supply • Albuquerque, NM, US
    Full-time +1
    This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer ser...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Popeyes - Legacy Chicken • Rio Rancho, NM, USA
    Full-time
    Quick Apply
    We are looking for a Team Member who can become part of our family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best.D...Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    Fusion Growth Partners • Albuquerque, NM, US
    Full-time
    About Us : At Fusion Growth Partners, we believe that excellence is achieved through efficiency, collaboration, and an unrelenting commitment to quality. Our fast-paced teams thrive in a high-volume,...Show more
    Last updated: 22 days ago • Promoted
    Career Team Lead

    Career Team Lead

    Southern New Hampshire University • Albuquerque, NM, United States
    Full-time
    Southern New Hampshire University is a team of innovators.Individuals who believe in progress with purpose.Since 1932, our people-centered strategy has defined us - and helped us grow a team that n...Show more
    Last updated: 12 hours ago • Promoted • New!
    Team Member 40088

    Team Member 40088

    Pizza Hut • Los Lunas, NM, United States
    Full-time
    Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Team Members who will be responsible for assisting with the daily operations of the restaurant. The Team Member assists with ensuring that each visit ...Show more
    Last updated: 30+ days ago