Talent.com
Social Media Content Moderator- Korean Bilingual- Onsite
Social Media Content Moderator- Korean Bilingual- OnsiteTeleperformance USA • Okeechobee, FL, United States
Social Media Content Moderator- Korean Bilingual- Onsite

Social Media Content Moderator- Korean Bilingual- Onsite

Teleperformance USA • Okeechobee, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our Port Saint Lucie, Florida location.

Your Responsibilities

Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and / or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

  • Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Participate in frequent refresher training to always implement correct policies
  • Comply with the performance indicators or parameters defined by the specific client's operation
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
  • Participate in continuous training programs established by the company for optimal development in the role
  • Comply with all the orders, instructions, procedures related and complementary to the role
  • Able to moderate traumatic, sensitive and potentially offensive content
  • Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
  • Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
  • Were looking for fearless people people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • Experience navigating internet websites including social media, commercial websites, etc.
  • Comfortabililty reviewing internet content that may be deemed inappropriate and / or contain explicit material.
  • Attention to detail.
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Predictable and reliable attendance.
  • Key Competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • What We Prefer

  • Experience in reviewing / monitoring social media
  • Consistent work history
  • Proven oral & written communication skills
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Content Moderator • Okeechobee, FL, United States

    Related jobs
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Okeechobee, Florida, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Social Media Content Moderator - Spanish Bilingual- Onsite

    Social Media Content Moderator - Spanish Bilingual- Onsite

    Teleperformance USA • Okeechobee, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustai...Show more
    Last updated: 30+ days ago • Promoted
    Surrogates Start at $67K-$87K+ $1,200 Bonus + $11K Pre-Pregnancy Payout

    Surrogates Start at $67K-$87K+ $1,200 Bonus + $11K Pre-Pregnancy Payout

    Physician's Surrogacy • Okeechobee, FL, US
    Full-time +2
    Earn up to $87,000 as a stay-at-home mom or as a second job.Sign up today and earn $1,200 bonus.What qualities make you a great Surrogate?. Experienced no complications during your own pregnancy.Hea...Show more
    Last updated: 17 days ago • Promoted
    Peak Time Teller - Okeechobee

    Peak Time Teller - Okeechobee

    Seacoast National Bank • Okeechobee, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 30+ days ago • Promoted
    Home Health Speech Therapist SLP Part Time PRN

    Home Health Speech Therapist SLP Part Time PRN

    Aveanna Healthcare LLC • Okeechobee, FL, United States
    Full-time
    Home Health Speech Therapist SLP Part Time PRN.Offering $80–$85 Per Point for Routine Visits & $100–$106 Per Evaluation Visit. PRN visits needed weekly for Okeechobee communities • •.TheSpeech Therap...Show more
    Last updated: 2 hours ago • Promoted • New!
    Watch Netflix (Tagger) : $12-$46

    Watch Netflix (Tagger) : $12-$46

    Netflix • Okeechobee, FL, United States
    Full-time
    TV shows, documentaries, and other original content on Netflix and assign relevant metadata and tags that help improve Netflix’s recommendation algorithm. Your insights help personalize what million...Show more
    Last updated: 4 days ago • Promoted
    Social Media Content Moderator - French Bilingual - Onsite

    Social Media Content Moderator - French Bilingual - Onsite

    Teleperformance USA • Okeechobee, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustai...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Cypress Quarters, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Family Medicine - Clinic

    Family Medicine - Clinic

    Okeechobee VA Clinic • Okeechobee, FL, United States
    Full-time +1
    Permanent Family Medicine - Clinic - Okeechobee, FL - Full Time Days - Pay Negotiable - Okeechobee, FL.Valor Healthcare is looking for a passionate Primary Care Physician to join our team at the Co...Show more
    Last updated: 2 hours ago • Promoted • New!
    United States Border Patrol Agent

    United States Border Patrol Agent

    US Customs and Border Protection • Okeechobee, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Surrogates Start at $67K$87K+ with $1,200 Bonus + $11K Pre-Pregnancy Payout

    Surrogates Start at $67K$87K+ with $1,200 Bonus + $11K Pre-Pregnancy Payout

    Physician's Surrogacy • Okeechobee, FL, US
    Full-time +2
    Earn up to $87,000 as a stay-at-home mom or as a second job.Sign up today and earn $1,200 bonus.What qualities make you a great Surrogate?. Experienced no complications during your own pregnancy.Hea...Show more
    Last updated: 17 days ago • Promoted
    Internal Medicine - Clinic

    Internal Medicine - Clinic

    Okeechobee VA Clinic • Okeechobee, FL, United States
    Full-time +1
    Permanent Internal Medicine - Clinic - Okeechobee, FL - Full Time Days - Pay Negotiable - Okeechobee, FL.Valor Healthcare is looking for a passionate Primary Care Physician to join our team at the ...Show more
    Last updated: 2 hours ago • Promoted • New!
    Relationship Banker SRRB Okeechobee

    Relationship Banker SRRB Okeechobee

    Truist Bank • Okeechobee, Florida, USA
    Full-time +2
    The position is described below.If you want to apply click the Apply Now button at the top or bottom of this page.After you click Apply Now and complete your application youll be invited to create ...Show more
    Last updated: 13 days ago • Promoted
    $40k Sign On : Join our Value-Based Primary Care Team

    $40k Sign On : Join our Value-Based Primary Care Team

    Conviva Senior Primary Care • Okeechobee, FL, United States
    Full-time
    Make a difference in the lives of seniors : .Join our Senior Primary Care Office in lakefront .Family, Internal, or Geriatric Medicine Physician to join our growing team in this established office.Gr...Show more
    Last updated: 30+ days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Cypress Quarters, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    US Customs and Border Protection • Okeechobee, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border Protection • Okeechobee, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Cypress Quarters, Florida, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted