A company is looking for a Contract Writing System Service Desk Manager.
Key Responsibilities
Lead a team of Tier 2 service desk agents to provide technical and functional support for the Army Contract Writing System (ACWS)
Develop targeted communications and training to enhance user knowledge and resolve recurring issues
Oversee Service Desk operations, ensuring alignment with ITIL best practices and service level agreements (SLAs)
Required Qualifications
Bachelor's degree with 10 years of experience, preferably in information technology, computer science, or engineering
5+ years of experience with enterprise contract writing system implementations preferred
Knowledge of Appian platform application development and operations
Security Plus certification required
Advanced ITIL certifications required or to be obtained within 6 months of hire
Service Desk Manager • Winston Salem, North Carolina, United States
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