Construction Technology Specialist Lvl 2

Description

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$80000 - $100000 / year

Compensation & Benefits :

Average $80,000 to $100,000+ your first year, with top earners well into six figures

Guaranteed base salary plus commissions

Comprehensive benefits package and a company vehicle

Training and development, as well as opportunities to grow within the organization

Specific Duties Include :

• This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings.
• Identify new business opportunities for service and repair of GPS, Laser and Machine Control products.
• Perform onsite service, installations and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region.
• Monitor customer satisfaction.
• Profile customer’s machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Develop new sales leads.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company / location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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