Benefits :
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Role : The Office Administrator (OA) position is responsible for overseeing the day to day operations of the office, developing and maintaining the schedules of company employees, scheduling caregiver shifts, and directing client contact regarding schedules and changes of those schedules. The OA will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills, handling phone inquiries, and responding to questions from current and potential clients.
Scope Of Position : Reports to the Owner / Administrator.
Knowledge, Skills, and Abilities Required
The appointed Office Administrator must meet the following qualifications :
Excellent interpersonal and communication skills - oral, conversational, telephone and writtenDemonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agencyAble to use and learn scheduling softwareThorough knowledge of the caregiver's responsibilitiesThorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as requiredAble to read and understand large numbers of caregiver reportsAble to read and understand personal care plans for each of their clients and assure their appropriate dischargeAble to organize large amounts of information and take appropriate actionAble to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client / caregiver matchesAble to provide knowledgable input on policy decisionsAble to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client / Caregiver Services, and other management and company personnel as appropriateSoftware experience with word, excel and other applicationsMust pass all background screening requirements with satisfactory resultsMajor Responsibilities
The Office Administrator manages client and caregiver items as they relate to matching and scheduling and is responsible for :
Answering office phoneHandle and coordinate client questions appropriately.Matching client schedules with compatible caregiverAssuring that the schedule is current and up to date at any given timeOffice and clerical activities.Input and documentation of information into computer systemSupport and participate in the hiring process of new employeesSupport and assist other office staff as neededOn call responsibilities and duties.Any other duty requested to maintain the operations of the business including caregiving dutiesPhysical Qualifications :
Able to work an average of 40 hours per weekAble to bend, climb, stoop, and stand an average of 5 hours per day.Able to lift 20-30 pounds.Able to use tools necessary for job.Able to communicate effectively.Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.
