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Customer Due Diligence Manager

Customer Due Diligence Manager

GXS BankSingapore, Michigan, Singapore
30+ days ago
Job type
  • Full-time
Job description

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Get to know the Role :

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock financial inclusion for people in our region. We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers.

We’re looking for a Customer Due Diligence Manager. He / she will be responsible for the smooth execution of day-to-day activities, as well as being the subject matter expert partnering with technology and compliance advisory stakeholders to add value to the design, enhancements, and implementation of innovative and industry-leading CDD solutions. The candidate will have an in-depth understanding of CDD principles and requirements and the experience to interpret the nuances and expectations of the prevailing AML, CFT, and Sanctions regulations (e.g., MAS 626) across the retail and SME segments. As a key stakeholder under the AML risk management framework, he / she will continuously innovate and improve the effectiveness and efficiency of the team.

The day-to-day activities :

  • Oversee and be responsible for the smooth and timely execution of CDD activities and provide guidance to the team to ensure adherence to regulatory requirements and expectations
  • Stay updated on changes in AML, CFT, and Sanctions laws and regulations
  • Develop and iterate CDD procedures and processes to ensure relevance, design effectiveness, and operational efficiency
  • Lead and groom a team of high-performing CDD specialists
  • Collaborate with internal stakeholders, including compliance, risk management, and technology teams, to continuously innovate and enhance AML, CFT, and Sanctions controls
  • Be the subject matter expert who can anticipate and identify problems, provide actionable ideas, and promote a culture of compliance within the organization
  • Analyze and report on key operational metrics to senior management
  • Support the preparation of management responses to audit and regulatory inquiries

The must haves :

  • At least 8 years of proven experience in executing end-to-end CDD journeys for retail and SME segments, including onboarding, periodic review, and trigger-event review
  • At least 3 years of people management experience
  • In-depth understanding of MAS regulations on AML / CFT / Sanctions and familiarity with ACIP and industry developments in digital initiatives
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels
  • Good team leadership and management skills; ability to lead and influence cross-functional teams
  • Problem-solving, positive, and constructive attitude
  • Hardworking, ambitious, self-driven, and highly motivated individual who can work well in a startup VUCA environment. Should have demonstrated integrity and respect in their duties

    • Good to have :

  • Screening and Watchlist Management experience
  • Familiarity with commercial intelligence databases and screening systems (e.g., Questnet, World Check)
  • Certification as an AML specialist (e.g., CAMS, Diploma in AML) from a recognized institution

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    Due Diligence Manager • Singapore, Michigan, Singapore