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Senior Generator Field Technician

Senior Generator Field Technician

National PowerWashington, DC
30+ days ago
Job type
  • Full-time
Job description

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

  • Supervise and direct the work of assigned service technicians within geographic territory
  • Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
  • Identify and assign team members to provide field support and mentorship to other service technicians
  • Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs
  • Participate in recruiting and hiring of field service technicians
  • Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed
  • Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
  • Make pre-startup site visits to advise and assist installing contractors
  • Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
  • Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation
  • Support Service Manager in reviewing work orders at all stages of project execution
  • Drive and promote continuous improvement of field operations
  • Provide customer-focused support to enhance customer relationships and resolve concerns
  • Support planning and quoting of complex service projects
  • Assist Service Director with Generac warranty process administration
  • Advise service operations team on time and materials needed for various service levels
  • Provide after-hours emergency response support as needed
  • Occasional overnight travel required

Education / Experience / Skills :

  • High school diploma or GED preferred
  • Generac Master Technician or equivalent certification and training is required
  • High level of expertise with switchgear
  • Positive attitude and strong customer service skills required
  • Ability to manage a team of technicians
  • Fluency in written and spoken English
  • Ability to read and interpret documents such as safety rules and procedure manuals.
  • Ability to write routine reports and correspondence
  • Intermediate knowledge of Microsoft Office applications
  • Strong organizational, computer, and communication skills
  • Overnight travel may be required

    • Compensation and Benefits :

  • Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
  • Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
  • Up to 9 paid company holidays
  • Paid sick time
  • Company-paid Life Insurance ($75,000)
  • Company-paid Short-term and Long-term Disability Insurance
  • Medical, Dental, and Vision Insurance :  Offering four medical plan options, with one plan fully covered at 100% by the company.
  • 401(k) retirement savings plan with company matching
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)

    • Physical Demands

  • Lifting and carrying heavy objects, up to 75lbs, will be required.
  • Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet / legs and / or hands / arms
  • Seizing, holding, grasping, turning, or otherwise working with hand(s)
  • Pushing / pulling may involve use of hands / arms, feet / legs, and / or feet only done with one side of the body or both sides
  • Moving about on hands and knees or hands and feet to enter restricted spaces.
  • Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals
  • Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers
  • Sitting / Driving for long periods is frequently required

    • Work Conditions

  • The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
  • Frequently work near moving mechanical parts

    • Additional Info

  • Criminal background check, pre-employment drug screen and MVR required
  • Must be able to pass a Department of Transportation physical examination
  • This is a remote position and will require the employee to work from home
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    Generator Technician • Washington, DC