Position Summary :
The Clinical Esthetics & Client Services Manager (CEM / CSM) is a hybrid leadership role responsible for overseeing both the client experience and the medical aesthetics department. As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. As the Clinical Esthetics Manager, you serve as the main point of contact for injectable and medical weight loss clients, working closely with nurse injectors, medical providers, and the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.
Education and Experience :
- 2+ years of sales experience with a proven track record
- Advanced Aesthetics license preferred
Essential Skills and Abilities :
Leadership skillsStrong communication skills, oral and writtenProficient in MS Word, Excel, and all Google Drive functions / applicationsAbility to set a consistent positive and motivating tone with team membersCustomer service oriented with quality care focusEffective organizational skills with attention to detailAbility to manage multiple projects simultaneously and complete in a timely mannerPresent a highly professional imageAbility to build client relationsResponsibilities as CEM :
Manage and grow the injectable business for clinic locationConvert injectable and consultation clients into product sales, services, and membershipsTrack new clients and update leadsConduct targeted outreach via text campaigns and follow upsShadow the injector's schedule and engage with all injection clients as well as providing pricing informationCollaborate effectively with all injectors to maintain consistent processesPrepare and stock treatment rooms; review daily goals with injector before shiftEducate clients on membership balances and rewards pointsManage the injectable schedule for maximum efficiency and client satisfactionEnsure exceptional service and follow through on all client concernsLog daily sales in proper spreadsheetsAttend and participate in weekly / monthly team meetingsResponsibilities as CSM :
Develop, maintain and implement the practice of strategic goals and objectivesConduct sales consultations including LHR, Skin Profiles, CoolSculpting and Tattoo RemovalOversee individual and clinic sales reporting along with your Clinic DirectorWrite weekly motivational sales updates to the teamPerform outreach and follow ups using text campaignsIdentify training opportunities and needs to communicate with Clinic DirectorEnsure overall customer service satisfactionMaintain an understanding of all products and services offered by NIMAAttend and participate in weekly / monthly team meetingsSchedule :
Full Time (40 hours per week)Schedule must be flexible with some evening and Saturday availabilityCompensation and Benefits :
Hourly based on experience + commission401KHealth Care BenefitsEmployee discounted treatments and products