IT Support Specialist

IT Support Specialist / Break-Fix Technician

On-Site | Jacksonville, FL

12-Month W2 Contract

Are you a hands-on tech problem-solver who thrives on fixing hardware and supporting users face-to-face? We're looking for an IT Support Specialist who's ready to jump in and own the break-fix process-repairing laptops, replacing hardware, configuring devices, and keeping users up and running.

What You'll Do

• Be the go-to expert for diagnosing and fixing laptop issues-motherboards, hard drives, screens, and more
• Troubleshoot software, install apps, and keep systems secure with tools like McAfee and CrowdStrike
• Set up and configure laptops and mobile devices, helping users connect, sync, and secure their tech
• Maintain and troubleshoot software / hardware for Process Control Servers and Communication Network infrastructure across both the IIT and Process Networks, including inter-network connectivity.
• Solve technical issues on the spot or remotely-whatever it takes to keep operations running smoothly
• Support Windows / SAP and label printers
• Provide database support for name / ownership modifications in MOC and SPAM systems
• Define and manage the backup process for manufacturing process data
• Monitor, maintain, and restore network connectivity at all sites, and notify users of any disruptions
• Log issues and resolutions with precision, keeping everything well-documented

What You Bring

This is a great opportunity for someone who enjoys variety, autonomy, and problem-solving in a fast-paced tech environment. If you love getting your hands on hardware and making things work, we want to hear from you.