Regional Technical Specialist - Transfusion Medicine- South Technical Region

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow, we are seeking a Regional Technical Specialist - Transfusion Medicine - South Technical Region . The Regional Technical Specialist (RTS) is responsible for providing technical and sales support for Transfusion Medicine (TM) product sales to existing accounts. This support is primarily through adding new assays, troubleshooting, and supporting the sales process within a set of assigned accounts. You will be responsible for leading and influencing the technical adoption of QuidelOrtho products and serve as an integrated technical expert, and demonstrates an advanced level of skill and leadership. This is a remote, work from home position supporting the South Tech Region in the US, including Texas, Oklahoma, Louisiana, Arkansas, Alabama, and Mississippi. This role will have the ability to support a large geographic area and potential to help across additional regions.

The Responsibilities

Advanced Technical Troubleshooting : provides advanced troubleshooting with customers and Integrated Delivery Networks (IDNs) as needed within existing customers. Coordinates with Ortho resources for situations and problems that require higher levels of support. Directs and implements corrective actions for escalated customers across regions and nationally, including IDN Customers.

Menu Expansion : Assists customers with menu review and menu addition, both during validation and following test of record on automated analyzers to build and expand reagent revenue. Also supports sales activities to drive the business and meet company goals.

IDN Expertise and Support : A resource, as needed, for a higher level of field expertise surrounding IDN projects that involve multiple instrument implementations, IDN customer training, IDN Sales support, and additional strategic needs at the IDN customer level

Field Application Specialist (FAS) Support : Coaches and assists FASs as an SME (Subject Matter Expert) with respect to FAS procedures such as equipment implementation support, proprietary software use, and tools. Provides leadership and project management over multiple system installs and IDN instrument projects.

Technical Support & Customer Retention : Participates in formal complaint handling process, troubleshooting, and re-training related to QuidelOrtho VISION and gel technology. Ensures that technical issues are resolved in a timely and complete manner.

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required :

Education : Minimum of a Bachelor of Science degree in Medical Technology.

Clinical Background : Minimum of years 7 years' experience in Transfusion Medicine or equivalent experience. Advanced knowledge of customer Transfusion Medicine processes. Capable of training at a variety of levels.

Industry / Domain Knowledge : Demonstrates solid product knowledge and skills on all Transfusion Medicine products related to theory, techniques, processes, procedures, equipment and materials necessary to do the job effectively.

Solid Transfusion Medicine market knowledge for the purpose of understanding market forces impacting the business

Business Acumen : Highly skilled at uncovering key business issues and providing insightful, actionable recommendations for improvement

Communication : Advanced verbal and written communication skills

Registration(s) as a Clinical Laboratory Scientist (CLS) preferred.

Certified Green Belt Lean Six Sigma preferred.

Must have a valid US driver's license in good standing.

Travel : Overnight travel of approximately 75% will be required, depending up on workflow.

Key Accountabilities :

Meet overall territory revenue goal

Meet product-specific revenue goals

Meet instrumentation goals in-line with AOP language

Retain current accounts and maintain existing spend levels

Meet menu expansion goals

Lead members of a team without direct authority

Achieve or maintain implementation timelines

Drive customer satisfaction

The Key Working Relationships

Internal Partners :

Account Manager Labs (AML) : to strategically plan and conduct sales calls

Field Application Specialist (FAS) : to align on customer issues and complete smooth hand-off for advanced troubleshooting

Strategic Account Executive (SAE) : regarding any SAE-led IDN-related opportunities

Commercial Operations : to ensure timely and accurate forecasting and reporting, and support of enablement initiatives

Field Application Manager : to share and align on technical best practice, standards, and operational efficiency opportunities

The Work Environment

Typical outside field based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 25 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $85,000 to $110,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com

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