Administrative Coordinator

Position Overview

Newton-Wellesley Hospital is seeking a professional and patient-focused Department Administrator to support the Surgical Specialties department. This role serves as the first point of contact at the front desk, managing both administrative operations and clinical scheduling functions. The ideal candidate will bring strong customer service experience within a healthcare setting and be comfortable supporting surgeons, patients, and clinical workflows.

Key Responsibilities

• Serve as the primary front desk representative, greeting patients and providing exceptional customer service.
• Manage clinical and surgical scheduling, including coordinating new and follow-up patient appointments.
• Perform patient check-in and check-out duties, including collection of co-payments.
• Utilize EPIC for scheduling, registration, and documentation.
• Answer and route incoming calls; gather patient information; manage and relay messages professionally and accurately.
• Support referral management, insurance verification, and payer review processes.
• Maintain patient records and ensure accurate, confidential, and organized documentation systems.
• Coordinate new patient onboarding and manage required administrative tasks.
• Provide general departmental support, including clerical work, special projects, and other tasks assigned by leadership.

Required Qualifications