CONSUMER RELATIONS SPEC

Consumer Relation Specialist, Sevier Clinic

Full Time, 80 hours per pay period, Day shift

Peninsula Overview :

Peninsula, a division of Parkwest Medical Center, has set a new standard for effective, innovative and caring mental health services in East Tennessee. With a combined total of more than 75 years of experience, Peninsula has helped thousands of people recover from disorders and dependencies, and lead healthy, positive and productive lives.

Offering both inpatient and outpatient services for children, adolescents and adults, Peninsula is a leader in the changing healthcare environment. The hospital is located in Blount County, with outpatient centers in Knox, Blount, Loudon and Sevier Counties. Additionally, Peninsula offers care specifically designed for seniors with co-existing psychiatric and medical conditions at the Senior Behavioral Center located at Parkwest Medical Center. Peninsula is truly committed to improving the health of the people and communities it serves.

Sevier Clinic :

Our Sevierville outpatient clinic is located at 1104 Foxwood Drive in Sevierville, Tennessee, and is open Monday-Thursday, 7 : 30 am - 5 : 30 pm. We provide mental health services for those experiencing psychiatric illnesses or symptoms. Our team of mental health professionals provide :

• Psychiatry
• Group, individual and family therapy
• Care Coordination
• Support Groups
• Medication management
• Assessment and referral services

Position Summary :

Works with a team in order to assist the consumer during their time in the clinic. This job covers both medical records, front desk, charge and documentation audit functions. The Consumer Relations Specialist will possess the knowledge to work in any of the support team positions whenever needed. This knowledge will be obtained through cross-training. Duties will include (but not limited to) maintaining consumer charts, registration, scheduling appointments, computer data entry, answering the telephone, collecting copays and deductibles, and assisting the patient during their time in the clinic.

Responsibilities

Qualifications

Minimum Education :

High school diploma or equivalent

Minimum Experience :

Computer training, customer service training, and medical records organization skills. Must be able to type 40 wpm, and be able to work with diverse populations. Preference may be given to individuals with medical office work experience.

Licensure Requirement :

None