Talent.com
Team Leader - Big Sky
Team Leader - Big SkySKi Butlers • Big Sky, MT, United States
Team Leader - Big Sky

Team Leader - Big Sky

SKi Butlers • Big Sky, MT, United States
30+ days ago
Job type
  • Full-time
Job description

Seasonal (Seasonal)

Job Title : Team Leader

Location : Big Sky, Montana

Terms : Seasonal, full time roles available

Pay : $21 / hour base wage, plus generous tips.

Requirements :

Expect weekend and holiday work. Valid Drivers License required. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!

About us :

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below :

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role :

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits

  • Free Alterra Mountain Company Employee pass
  • Free Big Sky Resort Black Pass (No blackouts!)
  • Unlimited access to all AMC owned resorts
  • Free Ikon Base Pass
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol / Dynastar / Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities :

  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift.
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e. : uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success
  • Upselling existing guests via phone calls / texts in predelivery communication
  • Secondary Responsibilities :

  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds
  • Assist with delivery and support service operations as needed
  • Create a job alert for this search

    Team Leader • Big Sky, MT, United States

    Related jobs
    Seasonal Sales Associate, Part-Time - Big Sky

    Seasonal Sales Associate, Part-Time - Big Sky

    Faherty • Big Sky, MT, US
    Part-time
    Seasonal Sales Associate, Part-Time - Big Sky.The Sales Associate is a key member of our customer service team who will exude energy that is upbeat and contagious. They will do what it takes to crea...Show more
    Last updated: 28 days ago • Promoted
    Submarine Electronics

    Submarine Electronics

    U.S. Navy • Belgrade, MT, United States
    Full-time
    ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine...Show more
    Last updated: 23 days ago • Promoted
    Team Leader - Big Sky

    Team Leader - Big Sky

    SKi Butlers • Big Sky, MT, US
    Full-time
    Seasonal, full time roles available.Expect weekend and holiday work.Valid Drivers License required.Daily operations broken into morning and evening shifts. Previous hospitality experience preferred,...Show more
    Last updated: 30+ days ago • Promoted
    Rental Lot Representative - FT

    Rental Lot Representative - FT

    Avis Budget Group • Belgrade, MT, US
    Full-time +1
    Job Opportunity At Avis Budget Group.Immediately hiring! No experience necessary! If you're bored working as a cashier in a retail store, join our high-energy Avis Budget Group enterprise.In this o...Show more
    Last updated: 30+ days ago • Promoted
    Yard Associate

    Yard Associate

    Sunbelt Rentals • Belgrade, MT, United States
    Full-time
    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...Show more
    Last updated: 25 days ago • Promoted
    GOODWILL NOW HIRING!

    GOODWILL NOW HIRING!

    Easterseals-Goodwill Northern Rocky Mountain Inc. • Belgrade, MT, United States
    Full-time
    DO YOU LOVE THRIFTING? WANT TO WORK WHERE YOU SHOP?.DO YOU LIKE EMPLOYEE DISCOUNTS? DO YOU ENJOY A FLEXIBLE WORK SCHEDULE?. AT OUR BELGRADE GOODWILL LOCATION.Located at 6161 Jackrabbit Ln, Belgrad...Show more
    Last updated: 6 days ago • Promoted
    Rental Supervisor - Commission + Free Ski Pass + Rentals

    Rental Supervisor - Commission + Free Ski Pass + Rentals

    Christy Sports • Big Sky, MT, US
    Full-time
    Christy Sports Ski / Snowboard Rental Manager.At Christy Sports, we believe Outside is Better.It's not just a motto, it's a fact. It makes people happier, healthier, and more connected.That's why we g...Show more
    Last updated: 30+ days ago • Promoted
    Full Time Teller

    Full Time Teller

    Glacier Bancorp • Big Sky, MT, United States
    Full-time +1
    Come join a dynamic team in our Big Sky community.Flexible schedule and weekends off!.We're looking for a friendly and detail-oriented individual that will greet customers with a smile, assess and ...Show more
    Last updated: 13 days ago • Promoted
    RN- Clinic- Big Sky, MT

    RN- Clinic- Big Sky, MT

    Boston Services • Big Sky, Montana, USA
    Full-time
    This position works in Big Sky Montana! Position Summary : The Registered Nurse works in a collaborative and cooperative relationship with other members of the health care team plans and implements ...Show more
    Last updated: 22 hours ago • Promoted • New!
    Ski Shuttle Driver

    Ski Shuttle Driver

    SP Plus • Big Sky, MT, US
    Temporary
    SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines,...Show more
    Last updated: 6 days ago • Promoted
    TAG Tour : M by The Alinea Group - FOH Opportunities

    TAG Tour : M by The Alinea Group - FOH Opportunities

    The Alinea Group • Big Sky, Montana, US
    Full-time +1
    Quick Apply
    The Alinea Group & Big Sky Resort.The Alinea Group is proud to partner with Big Sky Resort for an exciting restaurant residency in Big Sky, Montana this winter season. We’re seeking passionate, deta...Show more
    Last updated: 30+ days ago
    Operations Specialist

    Operations Specialist

    Natural Retreats • Big Sky, MT, US
    Full-time
    Quick Apply
    Natural Retreats is looking for an Operations Specialist to join our team in Big Sky, MT!.Operations Specialists ensure all guests and owners receive amazing cu...Show more
    Last updated: 30+ days ago
    Operations Specialist

    Operations Specialist

    Montana Staffing • Big Sky, MT, US
    Full-time
    Natural Retreats is looking for an Operations Specialist to join our team in Big Sky, MT! Operations Specialists ensure all guests and owners receive amazing customer service in all aspects of thei...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Kerzner International Resorts • Big Sky, MT, US
    Full-time
    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth.We tailor every aspect of our guests' stay to bring their dreams and desires to l...Show more
    Last updated: 30+ days ago • Promoted
    Field Diesel Mechanic-CES

    Field Diesel Mechanic-CES

    United Rentals • Belgrade, MT, United States
    Full-time
    If you'd like the chance to make your mark with the world's largest equipment rental provider,.As a Field Diesel Mechanic - Customer Equipment Solutions (Service Tech III - Field Service - CES), yo...Show more
    Last updated: 30+ days ago • Promoted
    Full Time Teller

    Full Time Teller

    First Security Bank Bozeman • Big Sky, MT, United States
    Full-time +1
    Come join a dynamic team in our Big Sky community.Flexible schedule and weekends off!.We're looking for a friendly and detail-oriented individual that will greet customers with a smile, assess and ...Show more
    Last updated: 17 days ago • Promoted
    Full Time Teller

    Full Time Teller

    Guaranty Bank & Trust • Big Sky, MT, United States
    Full-time +1
    Come join a dynamic team in our Big Sky community.Flexible schedule and weekends off!.We're looking for a friendly and detail-oriented individual that will greet customers with a smile, assess and ...Show more
    Last updated: 17 days ago • Promoted
    Team Member

    Team Member

    Burger King • Belgrade, MT, US
    Full-time
    The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures.Thi...Show more
    Last updated: 30+ days ago