Sr. Advisor, Product Management, Voice Services

TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring : At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploringnew technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities,while discovering their genius.Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.The Sr. Manager, Product Management is responsible for product Management of two of our key Voice Products : ESR (Enhanced Service Request) and OVT (Order Validation Tool). This role will act as a key Leader of the Voice Services team and is responsible for supporting and leading Product Management for various Voice Provisioning Local Service Request (LSR) Order and Preorder products. This role will partner and collaborate with stakeholdersacross Transunion Engineering teams, internal teams, customers and prospective customers. The Product Manager will have the opportunityto lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory ListingLSR's in addition to associated ancillary processes related to Number Porting.What You'll Bring : Proficiency with Java, Unix, SQL and R

• Experience with SOAP, REST, API, XML and Web-ServicesWell versed in Agile methodologiesFamiliar with the Software development life cycle, including requirements and testingExposure to Automation DevelopmentPrior experience supporting Customer IntegrationExpertise in Performance and Scalability optimizationData analysis skills and exposureImpact You'll Make : Formulate plans for new products and product improvements to enhance customer experience and increase revenue.Manage a product roadmap including feature enhancements and customer requirements from concept to deployment as well as managing priority and customer

support including providing marketing material and product documentation, product reviews and demo's, budgetary and contractual pricing, contract review and ongoing customer support as required.Communicate product benefits to internal stakeholders - marketing, product support, account managers, etc.Learn and understand a customer's business problems and identify solutions for the customer to translate customer needs into product requirements.Understand the types of technical issues that can arise with the product. Suggest plans of action or work with support teams to resolve issues as they arise.Collaborate and interact across functional support team consisting of sales, marketing, BPO, product support and customer support.Lead development teams to create products / solutions and successfully deploy them into production.The application window for this job posting is estimated to close on May 1, 2025. Job postings may come down early or be extended due to business need or volume of applicants.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.Benefits : TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.Pay Scale Information : The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually.