Job Description
Job Description
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.
Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.
Cashier Specific (90%) :
- Records all aspects of guest order accurately and enters into computer
- Prepares and presents accurate and complete guest check
- Collects monies due or applies charges to credit card or guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Handles all transactions accurately and in accordance with established procedures
- Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
- Stocks and maintains supplies in all service areas
- Inspects and prepares all service ware prior to use
- Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
- Greets guests in a polite professional manner according to Loews standards
- Suggestively sells menu items to guest so as to enhance the dining experience
- Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
- Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
- Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
- Carries trays of food to tables
- Assists, as required, in preparation of served items
- Maintains cleanliness and sanitary condition of all service and public areas
- Performs all side work duties as assigned
- Assists in the presentation and sale of retail items
- Ensures that perishable stock is rotated
- Assumes accountability for retail products
- Provides excellent customer service at all times
General (10%) :
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and / or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotels standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Loews Hotels standards, policies and rulesRecycles whenever possibleRemains current with Loews Hotels information and changesComplies with Loews Hotels uniform and grooming guidelinesQualifications
Excellent customer service skillsBasic computer skillsAbility to work flexible schedule to include weekends and holidaysHigh School Diploma or equivalentCash handling and customer service experienceLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.