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Front Office Specialist - Family Medicine @ Alpharetta

Front Office Specialist - Family Medicine @ Alpharetta

Wellstar Health SystemAlpharetta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Front Office Specialist

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Various (United States of America)

Location : Alpharetta 670 North Main Street., Suite 115, Alpharetta, GA 30009

Shift / Schedule : 7am-3 : 30pm or 7am-4pm M-THR Friday 7am-1pm

Job Summary : The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and / or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions :

  • Customer Service :

In adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.

  • Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • Working with both clinical staff and providers in a team approach.
  • Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.
  • Operations / Revenue Cycle :

    • Registering / scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.

  • Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  • Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills / posting report with bank bag for each daily close.
  • Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and / or scheduling next appointment visits.
  • Contacting patients for appointment reminders.
  • Administrative : Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests. Other duties as assigned by management.

    • Required Minimum Education : High School Diploma Other

    Required Minimum Experience : 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required

    Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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    Front Office Specialist • Alpharetta, GA, US