Member Experience Specialist

A company is looking for a Member Experience Specialist (PT). Key Responsibilities Provide exceptional customer service to members through various communication channels Meet or exceed performance metrics related to customer satisfaction and service levels Build and maintain relationships with customers while addressing inquiries and complaints Required Qualifications 3-5+ years of customer service experience Bilingual (English and Spanish) Proven track record of achieving or exceeding performance metrics Reliable internet service and ability to type 50+ words per minute with 90% accuracy High school diploma or equivalent