Field Support Specialist

BrightCare Home Care – Field Support Specialist with Caregiver Experience for Home Care

Location :  Baton Rouge

Job Type :  Full-Time

About Us

BrightCare Home Care is committed to delivering exceptional in-home care services while fostering a supportive environment for our clients and caregivers. We are dedicated to excellence, innovation, and continuous improvement in all aspects of care delivery. We’re looking for a passionate professional with hands-on caregiving experience to join our team as a Field Support Specialist. If you have a background as a Certified Nursing Assistant (CNA) or Home Health Aide and are eager to support and mentor fellow caregivers in the field, we want to hear from you!

Position Overview

As a Case Manager / Field support Specialist, you will leverage your practical in-home care expertise to provide direct support to our caregivers. You will act as a bridge between clinical care and operational support, ensuring that quality care delivery is maintained at every level. Your role will involve on-site training, quality assurance, real-time problem-solving, and effective communication with both clients and caregivers.

Key Responsibilities

Caregiver Training and Support :

• Conduct on-site training sessions for new and existing caregivers, covering essential topics such as personal care assistance, medication administration, fall prevention, client communication, and proper documentation procedures.
• Provide ongoing support to caregivers in the field, troubleshooting issues as they arise.

Quality Assurance :

Problem-Solving :

Client and Caregiver Communication :

Incident Reporting and Investigation :

Case Management Support :

Required Skills and Experience

Caregiving Experience :

Clinical Knowledge :

Problem-Solving and Decision-Making :

Communication Skills :

Customer Service Focus :

Additional Requirements :

What We Offer

Competitive Salary and Benefits Package :

Professional Development :

Supportive Team Environment :

BrightCare Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join us in bridging the gap between clinical care and operational support, ensuring every client receives the quality care they deserve. Apply today!