Technical Account Manager (MSP)

A growing Managed Services Provider is seeking a Technical Account Manager to keep client environments stable, secure, standardized, and aligned to best practices. This is a TruMethods-style proactive role focused on preventing issues before they occur, not reacting to tickets. You will perform structured technical reviews, identify risks, maintain documentation, and ensure client networks remain reliable and predictable

This role is ideal for someone with MSP experience who enjoys process, documentation, standards, and improving environments instead of living in the help desk queue. Partial WFH is available one day per week.

What You Will Do

• Perform recurring onsite and remote Technical Alignment visits using the TruMethods proactive model
• Review server, network, cloud, and security configurations for compliance with internal standards
• Identify risks, misconfigurations, and gaps; document findings and share with vCIO / TAM for roadmap planning
• Validate backups, security tools, monitoring, patching status, and core infrastructure health
• Maintain asset records, diagrams, and documentation in PSA / RMM tools
• Recommend improvements that enhance stability, security, and performance
• Support light project work such as server refreshes and Microsoft 365 enhancements
• Build strong client relationships through clear communication and trusted-advisor presence

What You Bring

Compensation

$80,000 to $90,000 depending on experience

Benefits