Medical Assistant

Job Description

Job Description

We are seeking a medical assistant with great customer service skills and a passion for patient care to join our team as a Medical Assistant. This role will require the employee to provide great care to patients, manage some administrative tasks, and provide great medical duties.

Job duties include :

Handle all guest interactions with the highest level of hospitality and professionalism while assisting customers in all inquiries above and beyond expected level of service

Schedule patients electronically, telephonically, and / or in person while triaging the patient as directed by the physician

Perform front office duties by welcoming patients to the clinic, obtaining check-in information and ensuring appropriate information has been obtained and entered into the EMR prior to the patient visit

Carry out the orders of the physician concerning patient care in a safe, competent and friendly manner. These duties include but are not limited to vital signs, phlebotomy, injections, medication dispensing (under physician's order / approval), POC testing, EKGs, etc.

Coordinate clinical follow up(s) such as scheduling appointments, labs, referrals, diagnostic care

Process transactions and / or membership fees required

Order and facilitate arrival of medical supplies, office supplies, and medications as directed by the physician

Work with computers, web-browser technology, digital care platforms and EMR systems

Foster a team-oriented and collaborative work environment

Educate prospective and current patients on the model of direct primary care as outlined by Freedom Healthworks

Provides excellent and effective communication with patients, physician and other key team members in a professional and timely manner

Maintain patient engagement while providing outstanding care

Key Requirements

Active credentials / licensure

Ability to maintain annual certifications in CPR and licensing as well as clinical skills as required

Understand medical terminology

Ability to occasionally lift 10-20 pounds

Sufficient vision acuity for routine computer use

Ability to walk, sit, or stand at moderate levels

Strong communication skills : Written, verbal, and listening

Demonstrated ability to quickly learn new processes and procedures

High organizational skills, great interpersonal skills and ability to work as a key team member

Ability and willingness, if necessary, to be present during all hours of scheduled appointments, take calls from and help patients outside of scheduled appointment times, and be present for infrequent urgent appointments outside of regular appointment times.

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