Underwriting Service Associate - Lightspeed

Join a dynamic team as an Underwriting Service Associate and make an impact in the fast-paced world of insurance! We're seeking detail-oriented professionals with a knack for problem-solving and a passion for delivering exceptional service in a call-center environment. If you're ready to leverage your analytical skills and drive success in a call-center environment, apply today and take your career to new heights!

Job Summary

In this role you will handle incoming calls from customers, agents, and policyholders related to insurance applications or existing policies. You will work in a collaborative environment providing administrative support for the Underwriting department.

Hours of operation are Monday to Friday with a schedule of 11 : 00 AM to 8 : 00 PM.

All employees in Personal Lines whose essential job function includes but is not limited to direct communication with customers and / or agents must hold a valid Resident State Insurance license and be able to obtain and maintain reciprocal licensing for all 50 states within the continental United States.

Responsibilities

• Provides excellent customer service to agents and policyholders in a moderate-to-high-volume call center environment.
• Processes corrections or adjusts records when needed, following the appropriate company guidelines.
• Reviews, organizes, and forwards information to be escalated for resolution as needed.
• Adheres to the established productivity and quality metrics.
• Performs other tasks and projects as may be assigned.
• May be required to work extended hours and weekends to support business operations during a catastrophe, such as a hurricane affecting Safepoint's policyholders.

Essential Functions

Qualifications

Compensation and Benefits

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide :

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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