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Front Desk Coordinator

Front Desk Coordinator

Dogtopia of RoanokeRoanoke, TX, US
30+ days ago
Job type
  • Full-time
Job description

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

COMPENSATION

  • 11.75-$12.50 / hour

RESPONSIBILITIES

  • Strive for the highest possible customer satisfaction ratings with every single interaction
  • Answers emails, calls, and questions from pet parents
  • Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
  • Is knowledgeable on all services and pricing
  • Conduct opening and closing procedures including transaction totals and balancing the cash drawer
  • Greeting all customers promptly with a smile
  • Effectively communicates health and behavior concerns with pet parents in a professional manner
  • Maintain a clean and organized lobby and front desk
  • Assists in holding everyone accountable to Dogtopia's safety and cleaning standards
  • Consistent and timely attendance
  • Completion of all required training
  • Manages all transaction on POS and Digital System
  • Manage all scheduling and paperwork associated with daily Meet & Greet appointments
  • Scheduling all Daycare, Boarding, and Spa Services
  • Communicates any Pet Parent special requirements to Canine Coaches
  • Manages all customer check-in / check-out for Daycare, Boarding, and Spa
  • Inventory management of cleaning and dog supplies
  • Assist in Canine Coach or Rover duties as needed

    • BENEFITS

  • It's always bring your dog to work day!
  • Education in basic dog obedience and training
  • Fun, Dynamic team culture with over 200 locations
  • Career progression based on performance
  • Competitive wages with flexibility in scheduling
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    Front Desk Coordinator • Roanoke, TX, US