Senior Manager, Rail Station Management

SALARY

$132193.98

POSITION SUMMARY

Plans and manages the activities of all station management functions including customer service personnel and rail janitors in multiple locations. Oversees and monitors station management programs and janitorial processes to ensure advancement in the quality of customer service standards maintenance of customer satisfaction and ensuring clean safe and functional facilities for Authority customers. Develops implements and recommends improvement initiatives according to industry best practices and corporate standards.

Employees and / or union members will be given priority consideration in the hiring process per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants if hiredmust comply with CTAs residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race color creed religion sex marital status national origin sexual orientation ancestry age unfavorable military discharge disability or any other status protected by federal state or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees unless undue hardship would result. If you require an accommodation in the application or hiring process please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process CTAs Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

RESPONSIBILITIES

Administers the development and administration of the Station Management budgets programs policies goals and objectives.

o Monitors and enforces compliance of work processes and procedures to ensure safe customer service delivery on routes.

o Generates schedules project plans union picks and other strategic documents to direct work activities.

o Determines material needs personnel needs and maintenance activities.

o Plans and manages the development monitoring and adherence to annual budgets and project cost estimates.

o Develops department initiatives and oversees coordination of training bulletins and communications to personnel.

o Identifies and provides recommendations for areas of improvement within the Facilities Maintenance Department.

o Monitors department performance metrics and implements activities to improve performance.

o Manages and performs snow removal processes as needed to ensure facilities and stations are accessible and safe for all Authority employees customers and transportation equipment / vehicles. Assists general managers in implementing and planning Snow Response Strategies.

Manages and provides leadership to Station Management staff responsible for the maintenance and functioning of Authority facilities.

o Develops and implements performance goals and manages performance evaluation processes.

o Monitors and supervises subordinate employees to ensure compliance to performance criteria.

o Conducts disciplinary interviews and investigations responds to grievances and recommendations for discharge.

o Responds to customer complaints and reviews supervisory and managerial employee observations.

o Develops various metrics to measure employee performance.

o Administers employee recognition programs and reports on outcomes to senior management.

o Oversees the inspection of facilities and work done by department personnel.

o Assesses inspection reports to ensure work is done according to established rules policies procedures and Authority standards.

o Evaluates and monitors the performance of staff for compliance with work processes and safety standards.

Manages the day-to-day functions of the department.

o Oversees operational and administrative activities.

o Provides reports and status updates to executive management.

o Represents the Authority at meetings with vendors contractors and municipal agencies.

o Monitors conditions of rail stations and arranges for repairs and improvements through appropriate departments.

o Attends community meetings and reaches out to local government bodies and local fire and police departments as it relates to station management and safety.

Evaluates new products equipment and technology. Researches products and equipment and assesses for proper quality and reliability. Assists with contract management or negotiations with vendors and suppliers.

Manages the activities of personnel during system emergencies and incidents. Responds to weather-related emergencies that may require additional services and personnel.

Plans monitors and provides special and emergency services by interfacing with other departments such as Planning and Facilities Maintenance.

Hires trains develops monitors and evaluates staff. Reviews and recommends personnel actions for approval.

Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs :

Job Title

Manager Station Management

CHALLENGES

Maintaining Authority standards and industry best practices to ensure facilities are kept clean safe and functional.

Motivating assigned employees to excel in job performance.

Maintaining a high public safety record while working with a young workforce aging equipment and numerous projects.

Designing maintenance programs and initiatives that ensure efficiency and remain budget conscious.

Dealing with stress due to 24-hour on call nature of the job.

EDUCATION / EXPERIENCE REQUIREMENTS

Bachelors degree in Business Management or a related field plus five (5) years of managerial experience with a strong customer service focus of which three (3) years includes project management experience or an equivalent combination of education and experience relating to this position including relevant military experience.

Experience in conflict resolution and interviewing employees regarding accidents complaints grievances and disciplinary actions preferred.

Management experience with a strong customer service focus preferred.

Transit experience a plus.

Must possess a valid State of Illinois Drivers License.

Must complete Rail Safety Training and maintain current Rail Safety Training certification.

PHYSICAL REQUIREMENTS

Must be able to traverse subway elevated street level right away in various weather conditions and be able to perform other task (e.g. climbing on and off trains.)

Requires stooping bending kneeling standing walking and climbing.

May work in the presence of 600-volt DC electrical current and around moving trains.

May be required to work outdoors for extended periods of time during emergencies.

Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

Service Area Requirement : Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE SKILLS AND ABILITIES

Detailed knowledge of facility maintenance processes and procedures.

Detailed knowledge of the methods of conducting inspections.

Working knowledge of collective agreements and working with union employees.

Working knowledge of the practices and methods of customer service transportation and / or facility maintenance.

Working knowledge of the principles and practices in interviewing employees regarding accidents complaints grievances and disciplinary actions.

Strong conflict resolution and customer service skills.

Strong organizational skills and attention to detail.

Strong oral and written communication skills.

Strong interpersonal skills.

Strong customer service skills.

Good data collection analysis and presentation skills.

Intermediate MS Word Excel and PowerPoint skills.

Ability to lead a team effectively in challenging environments.

Ability to write reports containing technical information.

WORKING CONDITIONS

Required to work in the field subject to existing weather conditions.

Must travel throughout CTA service area when monitoring the performance of assigned personnel.

Subject to normal subway conditions such as noise dust moving vehicles etc. when visiting field locations.

May work in close proximity to moving vehicles and energized third rail.

EQUIPMENT TOOLS AND MATERIALS UTILIZED

Standard office equipment.

Personal computer and related software hand and power tools and associated janitorial equipment.

Required Experience :

Senior Manager

Key Skills

Labor Cost Analysis,Customer Service,Employee Evaluation,Store Management Experience,Algebra,Management Experience,Process Improvement,Profit & Loss,Leadership Experience,Supervising Experience,Aviation Experience,3PL

Employment Type : Full Time

Experience : years

Vacancy : 1