Associate, Support Operations

Associate Support Operations

This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including but not limited to end user support IT incident Management change management problem management knowledge management endpoint management and business controls.

This position will require excellent customer service and quick decision making skills to identify and resolve internal users technical issues with a heavy focus on laptop support with an even mix of Windows PCs Macs and Mobile Devices. This role requires a focus on execution accountability and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills effectively manage up and collaborate well with immediate peers.

Basic Qualifications :

High School Diploma GED or equivalent certification

At least 1 year of Technical Operations experience

At least 1 year of experience with IT systems and infrastructure

At least 1 year of experience with desktop platforms and operating systems

At least 1 year of experience with incident management and reporting tools

Preferred Qualifications :

Bachelors Degree in Business Information Systems or Computer Science

1 year of experience with defining implementing and leveraging process (change incident problem) management functions

ITIL Certification

1 year of experience with ServiceNow

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN E-2 E-3 L-1 and O-1 or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge MA : $80100 - $91400 for Associate Support Operations

New York NY : $87400 - $99700 for Associate Support Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 87400 - 99700