Bilingual Patient Service Representative - PSRFirst Choice Community Health Centers • Lillington, Spring Lake, Cameron, Angier, NC, US
Bilingual Patient Service Representative - PSR
First Choice Community Health Centers • Lillington, Spring Lake, Cameron, Angier, NC, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionMust speak Spanish ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned. Responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing / encounter information into corporate practice management system accurately and timely, collecting co-payments, deductibles, etc from patients, and collecting billing information for all payers types. Provides new and / or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information. Must also ensure the completeness of the forms and the accuracy of the data obtained are entered correctly into the corporate practice management system. Information will be updated each time patient comes into office to be seen. Representative will also provide assistance to patient(s) on any question(s) the patient(s) may have pertaining to the form(s). Greeting patients in a professional and courteous manner to ensure excellent customer service and satisfaction. This includes face to face and / or via telephone. Answering telephone calls in a professional and courteous manner and directing phone calls to the appropriate staff member. Scheduling patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals. Verifying and obtaining all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient’s medical / dental record. Establish medical / dental record for all new patients. Responsible for making sure all the correct administrative and patient care forms are complete and filed in the appropriate order in the medical / dental record. When computer systems are down, retrieve patient medical record for patient visit and provide to the appropriate medical staff and re-file chart upon completion of visit and appropriate signatures have been received. When computer systems are down, responsible for printing encounter form at check-in and entering all encounter charges and receipts immediately upon completion of the visit. Run and balance corporate practice management system end of day charge report totals only when computer system is down. Run and balance corporate practice management system end of day receipt report totals between encounters, batch report (I.e. check conversion, cash and credit / debit card machine) and cash drawer. Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Billing Manager at the close of each day. Open mail and distribute mail. Faxing patient correspondence to outside entities from providers. This could include paper or electronic faxes depending on the type of fax. Cover vacancies for Billing and Call Service Representative position(s) during vacations, sickness, or vacant positions. Assist with purging of Medical and Dental records as directed. Complete daily deposit slip(s). Assist billing department in research and follow up on all denials for payment. Provide back-up for call center including appointment scheduling. Responsible for ordering office supplies and keeping work area clean and neat. Other reasonable duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School graduate with two years of Medical or Dental clinic front desk operations experience. Must speak Spanish Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to apply basic concepts of mathematics and computations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Competency required in the areas of communication, excellent verbal and written skills. None OTHER SKILLS AND ABILITIES : Familiarity with effective use of computerized accounting / billing systems. Must be able to use other equipment such as a fax, copier, scanner, and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, stickler for details, sense of personal responsibility for work performance, and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. The physical / mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR
SUMMARY :
- Patients Service Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. PSRs assist in coordination of care by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.
- PSRs also follow-up on calls by completing research, solving problems, and contacting various parties to implement solutions.
- The role of PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient’s needs and preferences for quality health care.
This is accomplished by delivering proactive, planned, and coordinated evidenced-based care.
QUALIFICATION REQUIREMENTS :
EDUCATION and / or EXPERIENCE :
LANGUAGE SKILLS :
MATHEMATICAL SKILLS :
REASONING ABILITY :
COMPETENCY / SKILLS REQUIREMENTS :
Use of computer skills to include Microsoft Word and Excel. CERTIFICATES, LICENSES, REGISTRATIONS :
PHYSICAL / MENTAL DEMANDS :
WORK ENVIRONMENT :
Create a job alert for this search
Patient Service Representative • Lillington, Spring Lake, Cameron, Angier, NC, US
Related jobs
DocCafe has an immediate opening for the following position : Physician - Public / Community Health in North Carolina.DocCafe is the premier physician and advanced practice job board to help you advan...Show more
A company is looking for a Customer Service / Tech Support Representative - Media (Bilingual : English / Portuguese) - Remote.
Key Responsibilities Provide inbound customer support in the customer'...Show more
Nurse Practitioner (NP) – Veteran Disability Assessments.VA's disability benefits process.Review and analyze electronic medical records via a secure web portal.
Accurately document exam findings and...Show more
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show more
Join a dedicated healthcare team as a Reimbursement Specialist focused on cancer center revenue cycle management.This role involves coordinating pre-authorizations, medical necessity reviews, physi...Show more
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
Physical Therapist Home Health at PruittHealth summary : .The Physical Therapist in Home Health Services provides evaluative and treatment interventions for patients in their residences, post-physici...Show more
If you're looking for a new place for your career to thrive and continue your professional growth, I have just the thing for you!.
The collaboration and support of our team along with the kiddos we ...Show more
Store 2723633 : 2105 Ten Ten Rd, Apex, North Carolina 27539.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged,...Show more
More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider.We have deep community roots, with decades of experience serving ALL patients’ and families...Show more
Licensed Clinical Therapist LCMHC LCSW at Optum summary : .As a Licensed Clinical Therapist at Carolina Behavioral Care, you will provide treatment for a wide range of mental health conditions, utili...Show more
Public / Community Health Physician at Signify Health summary : .As a Public / Community Health Physician at Signify Health, you will conduct in-home health evaluations for Medicare Advantage, Medicaid, ...Show more
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show more
CVS is hiring for retail, pharmacy, customer service, and management positions.Competitive wages with comprehensive benefits and employee discounts.
Flexible scheduling with opportunities for career...Show more
Store : 2105 Ten Ten Rd Apex North Carolina 27539.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged work in a...Show more
Pulmonology - Critical Care Physician at Medicorp, Inc.A hospital in North Carolina is seeking a BC / BE Pulmonologist / Critical Care physician to join their multi-specialty team.The position involves...Show more
Looking for a new Physical Therapist job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have a Physical Therapist available near Broadway, North Carolina!.Full, comprehensive ...Show more
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and...Show more
Public / Community Health Physician - Competitive Salary
DocCafe • North Carolina, US
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Support Representative
VirtualVocations • Fayetteville, North Carolina, United States
Full-time
Last updated: 30+ days ago • Promoted
Nurse Practitioner - Fayetteville NC
MRG Exams • Spring Lake, NC, US
Full-time
Last updated: 2 days ago • Promoted
Customer Service Associate
Walmart • Spring Lake, NC, USA
Full-time
Last updated: 21 days ago • Promoted
AACP Certified Reimbursement Specialist
MLee Healthcare Staffing and Recruiting, Inc • Spring Lake, NC, United States
Full-time
Last updated: 24 days ago • Promoted
Customer Service Representative
Family Dollar • Apex, NC, USA
Full-time
Last updated: 21 days ago • Promoted
Physical Therapist Home Health
PruittHealth • Spring Lake, NC, USA
Full-time
Last updated: 30+ days ago • Promoted
Physical Therapist PT
HealthPRO Heritage • Spring Lake, NC, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
Circle K • Apex, NC, US
Full-time
Last updated: 22 hours ago • Promoted • New!
AVP Clinical Services
VIA Health Partners • Fayetteville, NC, United States
Full-time
Last updated: 30+ days ago • Promoted
Licensed Clinical Therapist LCMHC LCSW
Optum • Olivia, NC, USA
Full-time
Last updated: 30+ days ago • Promoted
Public / Community Health Physician
Signify Health • Not Specified, NC, USA
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
Amazon • Spring Lake, NC, USA
Full-time
Last updated: 21 days ago • Promoted
CVS Health Careers in Spring Lake, NC
CVS • Spring Lake, NC, USA
Full-time
Last updated: 21 days ago • Promoted
Customer Service Representative
Circle K Stores • Apex, North Carolina, USA
Full-time
Last updated: 2 days ago • Promoted
Pulmonology - Critical Care Physician
Medicorp, Inc. dba Physician Empire • Not Specified, NC, USA
Full-time
Last updated: 30+ days ago • Promoted
Therapist / Physical Therapist / North Carolina / Physical Therapist in North Carolina (New Grads We
K.A. Recruiting, Inc. • Broadway, NC, US
Full-time +1
Last updated: 2 days ago • Promoted
Guest Service Representative
Nothing Bundt Cakes • Holly Springs, NC, US
Full-time
Last updated: 30+ days ago • Promoted