IT Manager On Site Support (America)

IT Manager Onsite Support

At Fiskars Group we are unified and driven by our common purpose : pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars Group, we've spent 375 years shaping everyday moments through timeless design, bold innovation, and a commitment to quality. Today, we're continuing that legacy by strengthening the technology that powers our people and our business. We're looking for an IT Manager Onsite Support based in Middleton, Wisconsin, to guide our onsite support operations across U.S. locationsensuring our teams have the tools, systems, and support they need to thrive.

If you're a collaborative, people-focused IT leader who thrives in a dynamic environment and loves improving processes, empowering teams, and elevating end-user experiences, this role is for you.

About the Role

As the IT Manager Onsite Support, you'll work in a full-time onsite role, leading a talented team of onsite support technicians across our U.S. footprint. You will ensure the smooth operation of IT systems and services, deliver exceptional end-user support in both US and Canada, and create strong alignment with global IT delivery models.

You will act as a key connector between local business stakeholders, global IT teams, and our strategic partner HCL Techdriving operational excellence, consistency, and innovation across the IT support landscape.

Key Responsibilities

Team Leadership & People Growth

• Lead, coach, and mentor onsite support technicians to foster performance, engagement, and professional development.
• Promote a collaborative, high-trust team culture aligned with Fiskars Group values.

Stakeholder Partnership

Operational Excellence & Continuous Improvement

Vendor & Financial Oversight

Technical Expertise & Escalation Support

Project Leadership

KPIs & Outcomes

Skills, Experience & Qualifications

Who You Are

You embody our values and bring :

Why Fiskars Group?

Here, we honor our heritage while embracing the future. You'll join a diverse, global team committed to meaningful design, sustainability, and creating value through excellence. In this role, you'll help shape the technology that empowers our teams and supports the experiences of millions worldwide.

Last day of application : 2025-12-25

At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team :

Competitive Compensation : We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness : Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance : We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development : We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment : We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards : We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest : Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts : We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already