Preferred Search Group is partnering with a top-rated private pediatric dental office in Helena to find a Practice Manager. This position will oversee the practice's daily operations, manage and train staff, run payroll, implement business strategies, and ensuring financial success and metrics are met.
Candidates need to be available Monday - Friday between 6 : 00a and 6 : 00p (employee will work 45 hours per week)
Responsibilities : Leadership :
- Ensure day to day functioning of entire clinic is running smoothly, harmoniously, and efficiently
- Ensure all patients and parents are having a 5-star experience from start to finish both in person, on the phone, and online
- Check in with Front and Back leads at beginning of each day to discuss priorities, potential issues and solutions
- Reassign front roles and pull assistants from the back as needed to provide efficient use of staff
- Coordinate and Mediate Leadership and Doctor meetings, compose agendas, update action lists, send follow-up minutes
- Establish positive culture and relationships amongst staff through team meetings, culture committee, and day to day interactions
- Plan and facilitate all staff meetings, training, and team building activities
- Communicate with leadership team to make sure we are anticipating and proactively planning for the needs of the business, our staff and our patients
- Implements, champions, and distributes office policies created at doctor meetings
- Acts as a liaison between staff, doctors, and leadership team for routine matters such as time off requests, schedule changes, questions about policies and procedures, special projects, etc.
Training / Staffing
Create and implement training protocols for needed topics based on business needs and priorities to continually upgrade the knowledge of the staffWrite reference sheets and short training modules for front end duties, train new hires and back staff on topics as neededConduct hands on training for staffRegularly check in with Doctors, Leadership team on areas where we need more trainingParticipate in workshops and off-site training days, debrief these days with team during team meetingsParticipate in employee reviews, track employee progress on individual goalsConduct interviews and job screening for potential new hiresConfirm employee schedules complete three months in advanceUpdate, implement, and maintain compliance with accurate and up-to-date job descriptions for each employeeProduction / Collections
Set and track current yearly production goals, maintain and monitor target stats to ensure office is viable, prosperous and expanding.Ensure schedule for following day is full and confirmedEnsure IV schedule is full and confirmed two days before surgeryEnsure front staff is 5 star certifiedEnsure all payments entered and deposited accurately and completely each day, ensure patient accounts, petty cash, and daily deposits are balancedEnsure correct amount collected and check out and past due amounts collected at check inEnsure new patient accounts are correct and complete and that former patients are reactivatedEnsure all patients and parents are having a 5-star experience from start to finish both in person, on the phone, and onlineCheck in with Front and Back leads at beginning of each day to discuss priorities, potential issues and solutionsReassign front roles and pull assistants from the back as needed to provide efficient use of staffCoordinate and Mediate Leadership and Doctor meetings, compose agendas, update action lists, send follow-up minutesEstablish positive culture and relationships amongst staff through team meetings, culture committee, and day to day interactionsPlan and facilitate all staff meetings, training, and team building activitiesEvaluate the quality of office systems already in place and help create strategies for those that do not workImplements, champions, and distributes office policies created at doctor meetingsActs as a liaison between staff, doctors, and leadership team for routine matters such as time off requests, schedule changes, questions about policies and procedures, special projects, etc.Requirements
Proven experience managing a teamStrong understanding of business operations.Excellent leadership skills with the ability to motivate and inspire teamsDemonstrated ability to delegate tasks, manage multiple tasks and prioritize workloadMust be technically savvy and quick to learn new computer softwareBenefits
Health insurance401K with 4% company matchPaid time offHoliday payContinuing education1-1.5 weeks off over Christmas (paid)