Remote Operations Manager - #34668

Offshore Team Management

Our client is a trusted financial services provider offering tailored solutions in mortgage, wealth management, and custom loan services designed to help individuals and businesses achieve financial freedom. With 36 full-time brokers supported by a 20-member offshore operations team, the company delivers both scalability and exceptional service quality. In 2025, it was recognized by Mortgage Professional Australia as the No. 6 Top Brokerage, underscoring its strong performance, deep industry expertise, and unwavering commitment to client success.

Key Responsibilities

Offshore Team Management & Performance :

• Lead, manage, and support all offshore teams across functional areas, including loan support, client services, settlements, paraplanning, marketing, and administrative support
• Implement robust performance management systems, including regular reviews, feedback mechanisms, and corrective action plans.
• Foster a positive, productive, and collaborative work environment that aligns with company culture and values, transcending geographical boundaries.
• Act as the primary liaison between headquarters and offshore teams, ensuring clear communication, alignment, and issue resolution.

Payroll & Financial Management :

Operational Excellence & Process Improvement :

Strategic Planning & Growth :